Remote Healthcare Enrollment Specialist

Imagenet,-LLC-019789d7; Tampa (FL); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid training period

Medical, Dental, Life, Vision, HSA, 41

7 Paid Holidays

6 PTO days

Equipment provided

Job summary

Imagenet is seeking a dependable Healthcare Enrollment Customer Service Representative for a 100% remote role. You will handle inbound calls about enrollment, eligibility, and account data, using client systems and established procedures to provide accurate information with a focus on quality service.

Ideal candidates have healthcare or customer service experience and can work in a structured contact center environment, navigating multiple systems and adhering to HIPAA and privacy guidelines.

Qualifications

• 1+ year of experience in healthcare enrollment or related environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple systems and document activities accurately.

Responsibilities

• Handle inbound calls related to healthcare enrollment, eligibility, and account information.
• Research and respond to enrollment and eligibility inquiries using client systems and procedures.
• Assist callers with enrollment status, eligibility, demographic information, and related matters.
• Update and maintain member demographic, enrollment, and eligibility information in systems.
• Navigate multiple applications and resources while assisting callers.
• Document calls, actions taken, outcomes, and follow-up clearly and accurately.
• Identify discrepancies or issues and escalate per procedures.
• Explain complex healthcare information in a clear, professional manner.
• Follow scripts, workflows, SOPs, resources, and escalation processes.
• Meet quality, productivity, schedule adherence, attendance, and customer service expectations.
• Protect confidential information and comply with HIPAA and client requirements.
• Collaborate with internal teams to resolve issues and support a positive experience.

Skills

Communication skills

Remote work

Detail oriented

Multitasking

HIPAA compliance

Job description

Imagenet is seeking a dependable Healthcare Enrollment Customer Service Representative for a 100% remote role. You will handle inbound calls about enrollment, eligibility, and account data, using client systems and established procedures to provide accurate information with a focus on quality service.

Ideal candidates have healthcare or customer service experience and can work in a structured contact center environment, navigating multiple systems and adhering to HIPAA and privacy guidelines.