Remote Insurance Specialist (Collections)

ARStrat LLC; Manitowoc (WI); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Life & Disability Insurance

401(k) Plan

Paid Time Off (PTO)

Flexible Benefits

Job summary

A healthcare services company is seeking a Remote Insurance Specialist to provide excellent customer support and manage claims. The ideal candidate will have strong customer service skills and a background in medical insurance or billing. This full-time position offers comprehensive health coverage, a 401(k) plan, and flexible benefits after an initial period. Experience in a call center or fast-paced environment is preferred.

Qualifications

• 1+ year(s) of experience in a customer service capacity, preferably in a contact center environment.
• 1+ year(s) of experience multi‑tasking in a fast-paced environment.
• 1+ year(s) of experience with medical insurance, coding, or billing in a professional environment.

Responsibilities

• Provides service via all available channels, acting as a liaison with clients and insurance companies.
• Engages in active listening with callers and confirms or clarifies information.
• Submits claims to insurance providers on behalf of clients.

Skills

Customer service skills

Active listening

Conflict resolution

Education

High School Diploma / GED

Two Years of College or Associate's Degree

Job description

Remote Insurance Specialist (Collections)

Job Category: Administrative/Support

Requisition Number: INSUR001995

• Posted: April 14, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Join our team as an Insurance Specialist!

Responsibilities

• Provides service via all available omni channels to serve as the liaison between the business, clients, patients, and other parties, such as insurance companies.
• Offers education on the healthcare revenue cycle and troubleshoots accounts through resolution by reviewing large balance accounts and other departmental insurance discovery processes.
• Engages in and enjoys active listening with callers, confirming or clarifying information and diffusing conflict.
• Makes appropriate changes or documentation in client healthcare systems and internal technology platforms.
• Submits claims to insurance providers on behalf of our clients for their patients, following through to resolution.
• Contributes to the development of workflows for incoming clients, developing procedures and communicating expectations to the contact center.
• Proactively shares information about healthcare revenue cycle services to support the growth of the business’s client and/or account base.
• Follows department processes and procedures in compliance with industry laws and regulations.
• Manages inventory to ensure metrics are being met so patients’ accounts are not sent to collections prior to resolution.
• Reviews and escalates complex accounts requiring additional review.
• Meets the key performance indicators and expectations established for the position.
• Performs all duties above with the highest integrity and confidentiality.
• Completes assigned training and learning plans, including those that fulfill industry compliance requirements.
• All other duties as assigned.

Education & Experience

• Required Education: High School Diploma / GED
• Preferred Education: Two Years of College or Associate's Degree

• Required Experience:
  • 1+ year(s) of experience in a customer service capacity, preferably in a contact center environment
  • 1+ year(s) of experience multi‑tasking in a fast‑paced environment
  • 1+ year(s) of experience with medical insurance, coding, or billing in a professional environment

Benefits & Incentives

• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full‑time employment.
• Life & Disability Insurance: Benefit from basic life/AD&D, short‑term, and long‑term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan: Eligible to participate in the company’s 401(k) plan after three (3) months of continuous service.
• Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
• Flexible Benefits: Customize your benefits package to fit your personal and family needs.

GetixHealth/Americollect is an equal opportunity employer and participates in E-Verify.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.