Remote Healthcare Collections Specialist

revenueenterprises; South Dakota; Remote; USD 40,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits

Remote work opportunities

Paid training

Career advancement through internal (l

promotions

Job summary

Revenue Enterprises is seeking a Patient Account Representative to help patients understand and resolve healthcare accounts with compassion. This full-time role offers a base of $40,000-$43,680 plus uncapped monthly commissions.

The position supports residents of Colorado, Montana, Texas, Kansas, or Wyoming and includes a 3-week paid training remotely or in-office, plus a mandatory orientation at our Denver/Aurora location. 40 hours weekly, Mon-Fri 8:00 AM-5:00 PM MST.

Qualifications

• Prior collections experience preferred.
• Experience in customer service and/or healthcare is a plus.
• Authorization to work in the US.

Responsibilities

• Provide outstanding customer service via inbound/outbound calls.
• Assist patients with questions on balances and billing.
• Create affordable payment solutions including plans and settlements.
• Process credit card and ACH payments securely over the phone.
• Document account activity and customer interactions accurately.
• Comply with federal/state regulations and explain consumer rights.
• Meet performance goals while staying patient-focused.

Skills

Customer service

Communication skills

Problem-solving

Empathy

Bilingual English/Spanish

Typing 40+ WPM

Education

High school diploma or GED

Tools

Microsoft Office

CRM software

Job description

Full-Time | Base Salary + Uncapped Monthly Commission

Are you passionate about helping people, solving problems, and delivering exceptional customer service? Join Revenue Enterprises, an award-winning healthcare customer service and revenue cycle organization, where you'll make a meaningful impact on patients while building a rewarding career.

At Revenue Enterprises, we're driven by integrity, passion, and respect. For more than 20 years, we've partnered with world-class healthcare organizations to improve the patient experience and support financial wellness. If you're looking for a company that values its employees, promotes from within, and gives you a voice, we'd love to hear from you.

Position Details

• Status: Full-Time with comprehensive benefits

• Hours: 40 hours per week

• Schedule: Monday-Friday, 8:00 AM-5:00 PM MST

• Location: Remote opportunity available for residents of Colorado, Montana, Texas, Kansas, or Wyoming

• Training: Paid 3-week training program delivered remotely or in-office, plus a mandatory one-day orientation at our Denver/Aurora office

• Compensation: $40,000-$43,680 annually, based on experience

• Additional Earnings: Monthly uncapped commission opportunities

A Culture That Puts People First

• Family-owned company where you're treated like family, not a number

• Your ideas, contributions, and feedback matter

• A supportive team environment focused on your success

• Opportunities for career advancement through internal promotion

A Proven Employer

• Over 20 years of consistent growth

• Partnerships with leading healthcare organizations

• Recognized as a Top 10 Best Places to Work in Collections (2019-2025)

Benefits of Working Here

• Competitive base pay

• Uncapped monthly commission program

• Comprehensive benefits package

• Remote work opportunities with optional office-based work arrangements

• Ongoing training and career development

As a Patient Account Representative, you'll play a key role in helping patients understand and resolve their healthcare accounts with compassion and professionalism.

Responsibilities include:

• Providing outstanding customer service through inbound and outbound phone interactions

• Assisting patients and families with questions regarding healthcare balances and billing

• Working collaboratively with patients to create affordable payment solutions, including payment plans and settlements

• Processing credit card and ACH payments securely over the phone

• Accurately documenting account activity and customer interactions

• Following all applicable federal and state regulations while ensuring consumers understand their rights

• Meeting performance goals while maintaining a patient-focused approach

Successful candidates will demonstrate:

• Strong communication and customer service skills

• A professional and empathetic phone presence

• Problem-solving and negotiation abilities

• Attention to detail and accuracy in documentation

• Comfort working in a fast-paced environment

• Ability to learn and adhere to regulatory requirements

• Motivation to achieve performance and commission goals

Must reside in Colorado, Montana, Texas, Kansas, or Wyoming to be considered.

• Prior Collections experience handling delinquent accounts

• Experience in customer service and/or healthcare preferred (but not required)

• Authorization to work in the US

• High school diploma or GED

• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)

• Bilingual English/Spanish skills is a plus!

• Typing 40+ WPM with 90% accuracy preferred

• Experience working from home preferred

• Prior collections experienced preferred

Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.