Remote Medical Billing and Customer Service Representative

Revenue Enterprises; United States; Hybrid; USD 37,440 - 41,500; Full time

Benefits offered by this job

Monthly performance bonuses

Work from home opportunities

Career growth potential

Job summary

Revenue Enterprises is seeking experienced billing or call center representatives to join their team. Candidates must be reliable and available full-time. The role includes handling high call volumes while providing empathy and outstanding customer service to patients.

Ideal candidates will have a high school diploma, call center experience, and be residents of specific states. Revenue Enterprises offers a supportive family-owned environment with opportunities for growth and performance bonuses.

Qualifications

• Must be a resident of Colorado, Wyoming, Montana, Texas, Oklahoma, or Kansas.
• Call center experience preferred.
• Healthcare billing experience preferred.

Responsibilities

• Handle inbound and outbound calls from home or office.
• Provide outstanding customer service.
• Document all calls accurately.

Skills

Empathy

Customer service

Communication

Computer proficiency

Organization

Education

High school diploma or equivalent

Job description

Job Description

We are seeking experienced billing or call center representatives to represent our hospital clients’ billing office. Candidates should be reliable, consistently available Monday through Friday 8:00 AM – 5:00 PM (MST) and should have the ability to work from home or in our Aurora office.

What we are seeking

• Experienced billing or call center representatives.
• Full‑time availability Monday through Friday 8:00 AM – 5:00 PM (MST).
• Strong commitment to our family‑owned business and to helping clients and patients.
• Consistent retention history.
• Ability to work from home during business hours or in our Aurora office.
• Ability to explain confusing and expensive medical bills to patients while providing empathy and elite customer service.
• Empathy, compassion, and a desire to help others.

What to expect

• Consistent Monday‑through‑Friday 8:00–5:00 schedule (no weekends, evenings, or overtime).
• Base pay plus monthly performance bonuses averaging $100–$400+ a month ($1,200–$4,800+ annually).
• Base salary ranges:
  • $37,440 – $39,520 plus monthly bonuses for those with some years of experience in medical billing and CSR experience.
  • $41,600 plus monthly bonuses for those with high volume of years of solid retention and experience in medical billing and CSR experience.

Day‑to‑day responsibilities

• Monday‑through‑Friday 8:00–5:00 schedule with 15‑minute morning break, 30‑minute lunch break, and 15‑minute afternoon break.
• Use company‑provided computer, log into internal software and client system(s) and other tools such as Microsoft Teams and reference materials to make and take inbound and outbound calls from home or Aurora office.
• Handle a high call volume ranging from 60–100 calls a day on average.
• Work virtually with teammates, supporting and helping fellow representatives.
• Provide outstanding customer service and collaborate with patients over the phone on affordable payment plans and take payments by phone.
• Use computer proficiency, organization and attention to detail to accurately document all calls in our software systems throughout each day.
• Continuously improve with supportive coaching, feedback from manager and team leads, and ongoing training.

About the Company

• Revenue Enterprises is a customer service contact center designed to support patient billing and customer service needs for our healthcare clients.
• Family‑owned business where you become part of the family.
• Award‑winning workplace—2019‑2024 InsideAir voted us "Top 10 Best Places to Work" in our industry.
• Over 30 years of consistent and healthy growth with world‑class clients.
• Your voice is heard and appreciated; you are part of the success with your ideas and efforts.
• Stable base pay with monthly performance bonus opportunities.
• We promote from within—grow your career with Revenue Enterprises.
• Work from home opportunity or in our Aurora Office location.

Job Requirements

• Must be a resident of Colorado, Wyoming, Montana, Texas, Oklahoma, or Kansas; we cannot hire candidates residing outside of these states.
• High school diploma or equivalent.
• Network speeds with a minimum of 50 Mbps download and 15 Mbps upload.
• Call center experience preferred.
• Demonstrated history of good retention.
• Healthcare billing experience preferred.
• Prior work from home experience preferred.
• Basic technical savviness and ability to learn multiple Electronic Medical Records, software programs, payment portals, and call programs quickly.

Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.