Remote Healthcare Call Center Specialist

Randstad USA; El Paso (TX); Remote; USD 22,000 - 29,000; Full time

Job summary

Randstad USA is hiring a Remote Customer Service Intake Specialist in the U.S. to join a healthcare-focused team. You will handle authorization and service inquiries, research eligibility, and support first-call resolutions while protecting patient information.

The role requires 1+ year in a high-volume call center and healthcare/insurance familiarity, with strong typing speed and multitasking ability. Training runs weekdays, CST time, from home.

Qualifications

• Must have 1+ year of call center experience in a high-volume environment.
• 2+ years in healthcare or insurance preferred.
• Proficient typist (≥35 WPM) with ability to navigate multiple platforms.

Responsibilities

• Listen to callers and process service requests to achieve first-call resolution.
• Maintain confidentiality of protected health information.
• Meet monthly service metrics and support a high-performance team.

Skills

Call Center

Healthcare

Telephone Etiquette

CRM

Active Listening

contact center

customer service

Customer support

ERP

Empathy

Education

High School (required)

Tools

CRM

ERP

Job description

Randstad USA is hiring a Remote Customer Service Intake Specialist in the U.S. to join a healthcare-focused team. You will handle authorization and service inquiries, research eligibility, and support first-call resolutions while protecting patient information.

The role requires 1+ year in a high-volume call center and healthcare/insurance familiarity, with strong typing speed and multitasking ability. Training runs weekdays, CST time, from home.