Remote Healthcare Administrative Assistant - Temp to FT

Places You'll Go Therapy; Phoenix (AZ); On-site; USD 22,000 - 28,000; Part time

Job summary

Places You'll Go Therapy in Phoenix, AZ is seeking an Administrative Assistant to support clinical and administrative operations. This temporary role focuses on insurance verification, authorizations, patient intake, data entry, billing support, and customer service.

The ideal candidate is organized, detail oriented, works independently, and communicates professionally with families, therapists, and insurers.

Qualifications

• High school diploma or equivalent.
• Typing speed 60+ WPM.
• Proficiency with MS Office (Word, Excel, Outlook).
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong problem-solving skills.
• Ability to work independently in a remote environment.
• Ability to learn new software quickly.
• Maintain confidentiality and handle sensitive information.

Responsibilities

• Manage a generalized inbox and appropriately route questions and requests.
• Provide professional, friendly, and timely communication to parents/guardians, patients, therapists, insurance representatives, and other stakeholders.
• Verify patient insurance information with parents/guardians and insurance companies.
• Assist with gathering required patient intake forms and documentation.
• Complete and maintain authorizations required for therapy services to occur.
• Submit authorization requests and required documentation to insurance companies and/or funding sources.
• Track authorization status, expiration dates, approved units, and other authorization requirements.
• Follow up proactively on pending, expiring, or incomplete authorizations to help prevent interruptions or delays in therapy services.
• Ensure required authorizations are active and in place before therapy sessions occur.
• Communicate authorization issues or potential service interruptions to the appropriate team members.
• Enter patient goals and other information accurately into Electronic Medical Records (EMR) software.
• Correct data issues within existing applications and maintain accurate patient records.
• Submit claims to insurance companies for reimbursement.
• Assist with billing and other administrative processes as needed.
• Maintain confidentiality and appropriately handle sensitive patient and insurance information.
• Prioritize and complete tasks within established deadlines.
• Work independently while maintaining consistent communication with the administrative and clinical teams.
• Perform additional administrative duties as assigned.

Skills

Typing 60+ WPM

MS Office

Organizational skills

Time management

Written and verbal communication

Customer service

Interpersonal skills

Prioritization

Problem solving

Independent work

Confidentiality

Quick learner

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Places You'll Go Therapy in Phoenix, AZ is seeking an Administrative Assistant to support clinical and administrative operations. This temporary role focuses on insurance verification, authorizations, patient intake, data entry, billing support, and customer service.

The ideal candidate is organized, detail oriented, works independently, and communicates professionally with families, therapists, and insurers.