Remote Health Plan Service Advocate - Bilingual EN/CN

UnitedHealth Group; New York (NY); Remote; USD 22,000 - 33,000; Full time

Job summary

UnitedHealthcare, a UnitedHealth Group company, is seeking a Group Service Associate to deliver exceptional service to members, brokers and BAs. You will answer inbound calls, resolve issues on eligibility, enrollment, billing and benefits, and proactively educate customers on protocols and renewal processes.

This is a remote role with telecommuting from anywhere in the U.S. The hourly pay ranges from $16.00 to $24.00, depending on experience.

Qualifications

• +1 years of Customer Service experience.
• Bilingual, fluent in English and Cantonese and Mandarin.
• Intermediate Problem Solving skills.
• Commutable distance to Flushing, NY.

Responsibilities

• Provide service to BAs, Brokers and Members.
• Answer inbound call inquiries from BAs, brokers and members.
• Using system, answer and resolve issues such as eligibility, enrollment, billings, and benefits courteously and accurately.
• Educate BAs, Brokers and members on protocols and procedures.
• Maintain productive working relationships and contribute as a team member.
• Assist BAs and Brokers on small group renewals.
• Proactively call BAs and Brokers for upcoming renewals and explain renewal process.

Skills

Customer Service

Bilingual English Cantonese Mandarin

Problem Solving

Job description

UnitedHealthcare, a UnitedHealth Group company, is seeking a Group Service Associate to deliver exceptional service to members, brokers and BAs. You will answer inbound calls, resolve issues on eligibility, enrollment, billing and benefits, and proactively educate customers on protocols and renewal processes.

This is a remote role with telecommuting from anywhere in the U.S. The hourly pay ranges from $16.00 to $24.00, depending on experience.