Remote Health Plan Escalation Leader & Team Coach

SafeRide Health; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

SafeRide Health is seeking a Client Escalation Manager to lead a team of Client Escalation Specialists and drive timely resolutions for health plan clients.

You will partner across departments to identify systemic issues, implement process improvements, and elevate the client experience. This role requires strong leadership, healthcare payer knowledge, and superb problem-solving abilities.

Qualifications

• 3–5 years of experience in client escalations or related roles.
• Experience supporting Medicaid, Medicare, or other health plans.
• Demonstrated people leadership including coaching and team development.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication with external clients.
• Experience using CRM or case management systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and develop a team of Client Escalation Specialists.
• Oversee intake, tracking, investigation, and resolution of escalated issues.
• Coordinate cross-functional resolution with internal teams and ensure documentation.
• Represent the escalation function in client meetings with health plan partners.
• Produce regular reporting on escalation trends, timelines, and client satisfaction.
• Collaborate with Account Management and Client Relations on trends and improvements.

Skills

People leadership

Analytical thinking

Communication

CRM platforms

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or related field

Tools

Zendesk

CRM / case management systems

Job description

SafeRide Health is seeking a Client Escalation Manager to lead a team of Client Escalation Specialists and drive timely resolutions for health plan clients.

You will partner across departments to identify systemic issues, implement process improvements, and elevate the client experience. This role requires strong leadership, healthcare payer knowledge, and superb problem-solving abilities.