Health Coach - Behavior Change & Wellness Advocate

Lifestyle Medicine; United States; Remote; USD 30,000 - 34,000; Full time

Job summary

Sharecare, a digital healthcare company, is seeking a Health Coach to engage members through an automated dialer, provide education, support, and motivation to improve health behaviors within established workflows and documentation standards. The role requires a Bachelor's degree in a health-related field, NBHWC certification as an option, and 1–2 years of related experience in a customer service setting.

Shifts are 10:30am–9:00pm CST, with a mandatory Saturday rotation; 6-week training runs

Qualifications

• Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.) In specific cases, NBHWC certification might substitute for the “health -related” part of the completed 4-year degree
• 1 -2 years of related experience required; experience in a customer service role preferred
• Experience with benchmarks and contact center metrics preferred, including adherence to schedule
• Proficiency in computer data entry and Microsoft Office
• Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
• Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
• Ability to work independently and prioritize a moderate workload with minimal supervision
• Adaptability to schedule changes on an as-need basis
• Ability to multitask with members and operationally with managers and support staff
• Hard-wired internet connection is necessary as WIFI is not permitted

Responsibilities

• Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program
• Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life
• Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call
• Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists and external vendors.
• Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.
• Adhere to a schedule and caseload to support success and connectivity of member interaction.
• Caseloads may be a 1:1 model or team based. This is determined by the business/client need.
• Participate in daily and monthly meetings for updates and to present findings and insight
• Note and track the members' progress and efficacy of program

Skills

Interpersonal skills

Communication skills

Motivational interviewing

Customer service

Multitasking

Education

Bachelor's degree in health-related field

NBHWC certification

Tools

Microsoft Office

Job description

Sharecare, a digital healthcare company, is seeking a Health Coach to engage members through an automated dialer, provide education, support, and motivation to improve health behaviors within established workflows and documentation standards. The role requires a Bachelor's degree in a health-related field, NBHWC certification as an option, and 1–2 years of related experience in a customer service setting.

Shifts are 10:30am–9:00pm CST, with a mandatory Saturday rotation; 6-week training runs