Remote Health Coach — NBC-HWC/CHES Certified

Sharecare; Montgomery (AL); Remote; USD 30,000 - 34,000; Full time

Job summary

Sharecare is seeking a remote Health Coach to join our team. You will conduct education, support, and motivation calls with program participants, following established workflows and documentation standards to drive healthier behaviors and better outcomes.

The role requires a health-related bachelor’s degree (NBHWC certification may substitute), 1–2 years in customer service, strong communication, and proficiency with Microsoft Office.

Qualifications

• Bachelor's degree in a health-related field is required or NBHWC certification may substitute.
• 1-2 years of related experience; customer service experience preferred.
• Experience with benchmarks and contact center metrics; adherence to schedule.
• Proficient in data entry and using computer software platforms.
• Knowledge of lifestyle topics such as smoking cessation, nutrition, exercise, stress management, and sleep.
• Ability to work independently and manage a moderate workload with minimal supervision.
• Hard-wired internet connection required; WIFI not permitted.
• Ability to multitask while engaging with participants and coordinating with team.

Responsibilities

• Engage with eligible participants via telephonic calls to inform and enroll in the program.
• Provide one-on-one coaching to support behavior change.
• Reach out to members who are enrolled but not scheduled.
• Coordinate care with nurses, pharmacists and external vendors.
• Support operational aspects to meet customer requirements.
• Maintain schedule and caseload to ensure engagement.
• Participate in daily and monthly meetings to share findings.
• Track progress and efficacy of the program.

Skills

Communication skills

Motivational interviewing

Flexibility with shifts

Multitasking

Independent work

Interpersonal skills

Education

Bachelor's degree in a health-related field

Tools

Microsoft Office

Job description

Sharecare is seeking a remote Health Coach to join our team. You will conduct education, support, and motivation calls with program participants, following established workflows and documentation standards to drive healthier behaviors and better outcomes.

The role requires a health-related bachelor’s degree (NBHWC certification may substitute), 1–2 years in customer service, strong communication, and proficiency with Microsoft Office.