Remote Night-Shift Customer Care Specialist (Michigan)

Quest Diagnostics Incorporated; Lake Michigan Beach (MI); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits (medical/dental/vision

401(k) match

Educational assistance

Employee stock purchase plan

Job summary

Quest Diagnostics Incorporated in Michigan seeks a Remote Customer Care Representative for the night shift. The role includes handling health-related inquiries across voice, email, chat, and other channels, while ensuring patient confidentiality and high-quality service.

Start date is November 30 with training remote; schedule is Monday–Friday, 9:00 PM–6:30 AM Central. Benefits and performance bonus eligibility are highlighted in the posting.

Qualifications

• 1-year related customer service experience.
• Healthcare or laboratory-related experience preferred.
• Experience delivering customer service with productivity, accuracy and quality.

Responsibilities

• Handle routine inbound and outbound calls per scripts and procedures.
• Maintain patient confidentiality for health and personal data.
• Provide professional, respectful customer care with empathy for health information.
• Respond to inquiries via telephone, fax, email, chat regarding patient results and services.
• Support client groups based on business needs.

Skills

Customer service

Communication

Digital tools

Tools

Outlook

Excel

Phone systems

Chat

Job description

Quest Diagnostics Incorporated in Michigan seeks a Remote Customer Care Representative for the night shift. The role includes handling health-related inquiries across voice, email, chat, and other channels, while ensuring patient confidentiality and high-quality service.

Start date is November 30 with training remote; schedule is Monday–Friday, 9:00 PM–6:30 AM Central. Benefits and performance bonus eligibility are highlighted in the posting.