Benefits Support Specialist (Hybrid/Remote)

Sentinel Group; Wakefield (MA); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Parental Leave

Flexible time off

Volunteer Days

Job summary

Sentinel Group is seeking a customer-centric problem-solver to join our Service Center team. You will handle participant inquiries related to benefits (401(k), FSA, COBRA) and deliver superior service in a hybrid/remote setup across eligible US states.

Ideal candidates bring strong communication, multitasking ability, and a team-oriented mindset, with a genuine interest in financial services and benefits administration. Salary starts around $22/hour with location-based adjustments.

Qualifications

• Customer service experience handling participant inquiries.
• Interest in the financial services industry and benefits administration.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to clients via telephone and electronic inquiry tools across multiple business lines.
• Apply industry knowledge, Sentinel systems, and resources to provide accurate solutions.
• Represent Sentinel to participants and deliver high-quality service.
• Act as a liaison between participants and internal departments.

Skills

Customer service

Communication

Multitasking

Team player

Adaptability

Education

Bachelor's degree preferred

Job description

Sentinel Group is seeking a customer-centric problem-solver to join our Service Center team. You will handle participant inquiries related to benefits (401(k), FSA, COBRA) and deliver superior service in a hybrid/remote setup across eligible US states.

Ideal candidates bring strong communication, multitasking ability, and a team-oriented mindset, with a genuine interest in financial services and benefits administration. Salary starts around $22/hour with location-based adjustments.