Remote Health Benefits Customer Advocate

MagnaCare; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

MagnaCare is seeking a fully remote Customer Service Representative to assist members, physicians, hospitals, and other healthcare providers with benefits, eligibility, claims inquiry, reconsiderations, and appeals. This is a remote position.

You will greet customers, listen to needs, provide solutions, educate, and update files while collaborating with teams to ensure timely responses and high-quality service.

Qualifications

• High school diploma required; some college preferred.
• Basic computer operations knowledge required.
• Strong customer service orientation and dependable with attention to detail.

Responsibilities

• Greet customers professionally using procedures.
• Listen to customer needs and offer solutions.
• Educate customer and confirm understanding of the solution.
• Prepare accurate work and update customer file.
• Communicate with teams to ensure timely handling of requests.
• Transfer misdirected requests to the appropriate party.
• Contribute ideas to resolve problems and improve productivity.
• Handle non-standard issues requiring clarification.
• Support call center functions and projects as directed by management.
• Balance caller demands with program quality, handle time, and productivity.
• Use appropriate verbiage to match caller understanding of MagnaCare processes.
• Proactively educate caller and validate understanding before ending the call.

Skills

Customer service

Attention to detail

Problem solving

Flexibility

Active listening

Communication

Education

High school diploma

Some college or business school

Tools

Microsoft Office

Job description

MagnaCare is seeking a fully remote Customer Service Representative to assist members, physicians, hospitals, and other healthcare providers with benefits, eligibility, claims inquiry, reconsiderations, and appeals. This is a remote position.

You will greet customers, listen to needs, provide solutions, educate, and update files while collaborating with teams to ensure timely responses and high-quality service.