Remote Guest Services Advisor

Hopesglobalgetaways; Joliet (IL); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible scheduling

Incentives & supplier perks

Personal booking website provided

E&O protection & fraud safeguards

Virtual training sessions

Travel certification pathway

Fully remote work structure

Job summary

Hope’s Global Getaways is seeking a Remote Guest Services Advisor to help clients plan vacations, coordinate details, and manage documentation from home.

You will assist with travel options within the U.S. and internationally, booking cruises, resorts, tours, and packages, and providing support before and after reservations.

Ideal candidates communicate clearly, enjoy travel planning, and can work independently in a flexible remote environment with growth opportunities.

Qualifications

• Excellent written and spoken communication skills.
• Customer service or hospitality experience is helpful but not mandatory.
• Ability to assist clients in making decisions and comparing options.
• Interest in vacation planning and destinations worldwide.
• Sales awareness or ability to build relationships with clients.
• Personal travel experience is a plus.
• Additional language skills are beneficial.

Responsibilities

• Assist clients with planning leisure travel within the U.S. and internationally.
• Coordinate cruises, resort stays, tours, and vacation packages.
• Prepare confirmations, trip details, and booking documents.
• Support clients before and after reservations are finalized.
• Recommend optional experiences to enhance trips.
• Build strong relationships to encourage repeat and referral business.
• Use approved booking platforms to review travel options.
• Stay informed on destination updates and supplier offerings.

Skills

Clear communication

Customer service

Decision support

Vacation planning

Sales/relationships

Travel experience

Languages

Education

Hospitality/Tourism/Business background

Job description

About the job Remote Guest Services Advisor

Role Overview

Do you enjoy helping others plan memorable experiences and exploring new destinations yourself? We're expanding our remote team and currently seeking individuals interested in working as Remote Guest Services Advisor.

In this position, you'll support clients throughout the travel planning process by helping organize vacation options, coordinating reservation details, and assisting with documentation related to their trips. This opportunity works well for people who enjoy customer interaction, staying organized, and working independently in a home-based environment.

What You'll Be Responsible For

• Assist clients with planning leisure travel within the U.S. and internationally
• Help coordinate cruises, resort stays, tours, and vacation packages
• Prepare confirmations, trip details, and related booking documentation
• Support clients before and after reservations are finalized
• Recommend optional experiences that enhance overall trips
• Build strong relationships that encourage repeat and referral business
• Use approved booking platforms to review travel options
• Stay informed on destination updates and supplier offerings

Preferred Skills & Strengths

Successful applicants often bring:

• Clear written and verbal communication abilities
• Customer service or hospitality-related experience (helpful but optional)
• Confidence assisting clients with decisions and comparisons
• Interest in vacation planning and destinations worldwide
• Sales awareness or relationship-building experience
• Personal travel exposure (a plus, not required)
• Additional language skills (beneficial but not necessary)

Education in hospitality, tourism, business, or related areas may be helpful but is not mandatory.

What This Opportunity Offers

Flexible scheduling options
Access to travel-related incentives and supplier perks
Personal booking website provided
Professional protection coverage included (E&O with fraud safeguards)
Ongoing virtual training sessions
Travel certification pathway available
Fully remote work structure

Who This Role Is Ideal For

This position is especially appealing to individuals who:

• Enjoy helping others plan experiences
• Like structured yet flexible remote work
• Are comfortable learning new online systems
• Appreciate opportunities connected to the travel industry
• Want a role that can grow over time with experience