Remote Group Reservations & Sales Coordinator

X-Factor Consulting; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

X-Factor Consulting is seeking a Group Housing & Sales Coordinator for a fully remote role. You will manage all aspects of group bookings, including room blocks, reservations, and rooming lists for major hotels and events. Schedule is weekdays 8:00 a.m.–5:00 p.m.

with occasional shared weekend coverage. Responsibilities include acting as the liaison among organizers, lodging partners, and internal teams; negotiating housing agreements; maintaining booking accuracy; and supporting sales

Qualifications

• 3+ years in hospitality or lodging operations, with group housing or sales coordination preferred.
• Proven ability to negotiate and execute contracts.
• Strong written and verbal communication with clients and colleagues.
• Hands-on experience with Passkey or similar group-housing software.
• Proficient in Microsoft Office and PDF tools.

Responsibilities

• Act as the central point of contact among meeting organizers, lodging partners, and internal stakeholders for all group stay arrangements.
• Negotiate housing agreements and manage inventory blocks from initial setup through deadlines.
• Maintain reservation accuracy in the booking platform, including guest lists and special accommodations.
• Monitor occupancy and brief leadership on group status.
• Process payments under data-security and card-handling protocols.
• Support sales leadership with contract preparation, reporting, and meeting logistics.
• Guide groups on property selection and keep block records audit-ready.
• Operate from a professional, confidential home workspace suitable for client calls.

Skills

Negotiation

Contract management

Client communication

Time management

Team coordination

English proficiency

Tools

Passkey

Microsoft Office

Job description

Our client is seeking a Group Housing & Sales Coordinator for an excellent remote position. This person will play a key role managing all aspects of group bookings including room blocks, reservations and rooming lists for major hotels and events.

• Full Time role
• Schedule: Weekdays 8:00 a.m.–5:00 p.m. (occasional shared weekend coverage)

Responsibilities

• Act as the central point of contact among meeting organizers, lodging partners, and internal stakeholders for all group stay arrangements.
• Negotiate housing agreements and manage inventory blocks from initial setup through contractual deadlines.
• Maintain reservation accuracy in the booking platform, including guest lists, special accommodations, and cutoff tracking.
• Monitor occupancy pickup and brief leadership on the status of each group.
• Process payments under strict data-security and card-handling protocols.
• Support sales leadership with contract preparation, reporting, amenity coordination, and meeting logistics.
• Guide groups on property selection and keep block records audit-ready.
• Operate from a professional, confidential home workspace suitable for client calls.

Qualifications & Experience

• 3+ years in hospitality or lodging operations, with prior group housing or sales-coordination work preferred.
• Proven ability to negotiate and execute contracts.
• Hands-on experience with hotel group-housing software such as Passkey (familiarity with leading industry platforms is a plus).
• Strong command of Microsoft Office, PDF tools, and video-conferencing applications.
• Clear, professional written and verbal communication with clients and colleagues.
• Client-focused, detail-oriented problem solver who stays calm in a fast-moving environment.
• Comfortable prioritizing multiple tasks and delivering accurate work quickly.
• Willingness to share infrequent weekend coverage with the broader team.
• Languages: English required. Spanish or Portuguese a plus.
• Dedicated home workspace required for professional call handling. Workspace must support professional client conversations and minimize background noise during scheduled calls.
• Reliable high-speed internet and a quiet environment during business hours are required. Company Computer and phone will be supplied.
• Reasonable accommodations will be considered.
• Employment is contingent upon successful completion of a background check.