Remote Government Programs Care Navigator

Health Care Service Corporation; Nashville (TN); Remote; USD 24.000 - 39.000; Vollzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

Health Care Service Corporation (HCSC) is seeking an Administrative Care Management support role working remotely. You will conduct member and provider outreach, assist with scheduling and education campaigns, respond to inquiries, and perform data entry and basic research to support care management initiatives.

The position may involve coordinating low-risk member needs and non-clinical outreach, with standard 8 AM–5 PM hours aligned to the applicant’s location. Remote/telework setup offered.

Qualifikationen

• High school diploma or GED is required.
• 1 year of college and 2 years’ experience with communication systems including Fax, Email and Telephone.
• 1 year experience with managed care system(s) or healthcare systems (i.e. Hospital, doctor office, community-based organization).
• Experience coordinating member needs, providing assistance to members, and analyzing member needs.
• Basic knowledge of medical or healthcare terminology.
• Knowledge of clinical systems (claims, enrollment, documentation).
• PC proficiency including Microsoft Office applications.
• Customer service skills.
• Verbal and written communications skills including developing written correspondence to internal and external stakeholders.

Aufgaben

• Administer care management duties including member and provider outreach, supporting healthcare initiatives and educational campaigns, scheduling care manager and member appointments, responding to member inquiries, data entry and research, and supporting member non-clinical needs.

Kenntnisse

Customer service

Verbal & written comms

Data entry

Scheduling support

Ausbildung

High school diploma or GED

1 year college and 2 years’ experience

Tools

Microsoft Office

Jobbeschreibung

Health Care Service Corporation (HCSC) is seeking an Administrative Care Management support role working remotely. You will conduct member and provider outreach, assist with scheduling and education campaigns, respond to inquiries, and perform data entry and basic research to support care management initiatives.

The position may involve coordinating low-risk member needs and non-clinical outreach, with standard 8 AM–5 PM hours aligned to the applicant’s location. Remote/telework setup offered.