Remote Global Site Payments Strategy Leader

Parexel; Atlanta (GA); On-site; USD 300,000 - 430,000; Full time

Job summary

Parexel seeks an Executive Director, Global Site Payment Strategy & Services, to lead a global function delivering investigator payment services across regions, therapies, and client portfolios. You will shape strategy, drive automation and AI-enabled improvements, and guide a high-performing team through transformation to improve site satisfaction and study execution.

The role requires a track record in large-scale operational leadership, financial operations expertise, and the ability to

Qualifications

• 10 years of progressive leadership experience within the pharmaceutical, biotechnology, CRO, or healthcare services industry.
• Significant experience leading global operational teams and complex business functions.
• Deep understanding of investigator financial operations and the broader clinical trial ecosystem.
• Demonstrated experience driving large-scale transformation, process improvement, or organizational change initiatives.
• Strong executive presence with proven stakeholder management and influencing skills.
• Experience managing cross-functional initiatives that span multiple geographic regions and business functions.
• Bachelor’s degree or equivalent combination of education and experience.

Responsibilities

• Define and execute the long-term vision and strategy for Site Payment Services.
• Evaluate and evolve operating models, organizational structures, and service delivery approaches.
• Partner with executive leadership to identify opportunities that enhance operational performance and client value.
• Serve as a key leader within the Site Activation Center of Excellence.
• Anticipate industry trends and evolving site needs to inform future service strategy.
• Lead a global Site Payment Services organization responsible for investigator payment operations, budget setup, reconciliation, reporting, and site-facing support.
• Establish performance metrics and accountability measures to drive operational excellence.
• Ensure timely, accurate, compliant, and efficient delivery of site payment services.
• Identify opportunities to simplify processes and improve scalability across the organization.
• Lead the modernization of Site Payment Services through automation, digital solutions, analytics, and AI-enabled capabilities.
• Drive continuous improvement efforts that improve efficiency, quality, and stakeholder experience.
• Champion innovation and foster a culture that embraces change and new ways of working.
• Partner closely with Technology teams to modernize systems, processes, and data capabilities.
• Collaborate with Finance, Project Leadership, Commercial, Contracts, Site Activation, and Technology teams to optimize the investigator financial lifecycle.
• Build strong relationships with internal and external stakeholders.
• Influence decision making through data-driven insights and strategic recommendations.
• Serve as an executive escalation point for complex operational and stakeholder challenges.
• Lead, coach, and develop a diverse global leadership team.
• Foster a culture of accountability, inclusion, collaboration, and continuous learning.
• Guide teams through organizational growth and transformation initiatives

Skills

Leadership

Executive presence

Stakeholder management

Global operations

Strategic planning

Education

Bachelor's degree

Job description

Parexel seeks an Executive Director, Global Site Payment Strategy & Services, to lead a global function delivering investigator payment services across regions, therapies, and client portfolios. You will shape strategy, drive automation and AI-enabled improvements, and guide a high-performing team through transformation to improve site satisfaction and study execution.

The role requires a track record in large-scale operational leadership, financial operations expertise, and the ability to