Remote Genetics Billing Support Specialist

Baylor Genetics; United States; A distancia; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Baylor Genetics is seeking a Billing Customer Support Coordinator to serve as the main contact for patients and providers regarding billing, insurance, and payments related to genetic testing. You will resolve inquiries with empathy, explain financial responsibilities, and coordinate with Revenue Cycle Management and labs for a seamless patient experience.

In this remote US-based role, you will document interactions in Salesforce, uphold HIPAA standards, and help meet SLAs while contributing to

Formación

• 3+ years in a customer-facing support or healthcare revenue cycle role.
• Knowledge of healthcare billing processes and insurance coverage.
• Proficiency with Salesforce or similar CRM and Microsoft Office.
• Ability to manage multiple accounts while maintaining high-quality standards.

Responsabilidades

• Serve as primary contact for billing, insurance, and payment inquiries by phone and email with clarity, professionalism, and empathy.
• Investigate and resolve billing discrepancies, statement issues, and unpaid balances with urgency and accuracy, escalating complex issues to management when necessary to drive first-contact resolution.
• Explain charges, insurance coverage, out-of-pocket costs, payment plans, and financial assistance options, as well as testing workflows and timelines that affect billing, so clients can make informed decisions.
• Clarify claim status with insurers and internal teams, monitor outstanding accounts, and initiate and manage payment arrangements to ensure balances are resolved in a timely manner.
• Accurately document all customer interactions, case updates, resolutions, and payment arrangements in Salesforce and billing systems to ensure traceability and data integrity, and report recurring billing concerns and trends to leadership.
• Partner with Revenue Cycle Management, Client Services, laboratory, and commercial teams to resolve client concerns efficiently and facilitate smooth client experiences.
• Ensure all communications and billing practices comply with HIPAA, payer policies, and internal procedures; promptly identify and report customer complaints in accordance with regulatory requirements and collaborate with Quality Assurance to ensure timely resolution.
• Meet or exceed individual performance metrics and service level agreements (SLAs) defined by Client Services leadership, and relay client feedback and service patterns to support continuous improvement.
• Perform other duties as assigned to support team and organizational objectives.
• Comply with all company policies, procedures, and applicable regulatory requirements.

Conocimientos

Customer service

Billing knowledge

Communication

Multi-tasking

Educación

Associate’s degree in Healthcare Administration

Bachelor’s degree in Healthcare Administration

Herramientas

Salesforce

Billing software

Microsoft Office

Descripción del empleo

Baylor Genetics is seeking a Billing Customer Support Coordinator to serve as the main contact for patients and providers regarding billing, insurance, and payments related to genetic testing. You will resolve inquiries with empathy, explain financial responsibilities, and coordinate with Revenue Cycle Management and labs for a seamless patient experience.

In this remote US-based role, you will document interactions in Salesforce, uphold HIPAA standards, and help meet SLAs while contributing to