Remote Billing Support Coordinator

Baylor Miraca Genetics Laboratories LLC; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Job summary

Baylor Miraca Genetics Laboratories LLC is seeking a Billing Customer Support Coordinator to handle billing inquiries from patients and healthcare providers, explain financial responsibilities, and arrange payment options. You will work with Revenue Cycle Management and clinical teams to ensure accurate, timely resolutions while upholding HIPAA standards.

The role emphasizes clear communication, empathy, and detailed documentation, with SLAs guiding performance.

Qualifications

• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field.
• 3+ years of experience in a customer-facing support, patient billing, or healthcare revenue cycle role.
• Working knowledge of healthcare billing processes, insurance coverage, and payment protocols.

Responsibilities

• Billing Customer Support: Serve as a primary point of contact for patients and healthcare providers responding to billing, insurance, and payment inquiries.
• Issue Resolution: Investigate and resolve billing discrepancies, statement issues, and unpaid balances with urgency and accuracy.
• Patient & Client Education: Explain charges, insurance coverage, out-of-pocket costs, payment plans, and financial assistance options.
• Insurance & Account Follow-up: Clarify claim status with insurers and internal teams, monitor outstanding accounts, and manage payment arrangements.
• Documentation & Reporting: Accurately document all customer interactions, case updates, resolutions, and payment arrangements in Salesforce and billing systems.
• Cross-Functional Collaboration: Partner with Revenue Cycle Management, Client Services, laboratory, and commercial teams.
• Compliance & Quality Assurance: Ensure all communications and billing practices comply with HIPAA and internal procedures.
• Service Excellence & Continuous Improvement: Meet or exceed SLAs defined by Client Services leadership.

Skills

Customer service

Communication

Problem solving

Attention to detail

HIPAA compliance

Education

Associate's degree in Healthcare Administration

Bachelor's degree in Healthcare Administration

Tools

Salesforce

Billing software

Microsoft Office

Job description

Baylor Miraca Genetics Laboratories LLC is seeking a Billing Customer Support Coordinator to handle billing inquiries from patients and healthcare providers, explain financial responsibilities, and arrange payment options. You will work with Revenue Cycle Management and clinical teams to ensure accurate, timely resolutions while upholding HIPAA standards.

The role emphasizes clear communication, empathy, and detailed documentation, with SLAs guiding performance.