Remote FSA Regulatory Case Analyst

NCSL International; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

RavenTek is seeking a Federal Student Aid Regulatory Case Analyst to support the Ombudsman by reviewing and resolving complex consumer financial and regulatory cases under Title IV. This remote, full-time position emphasizes accuracy, documentation integrity, and performance in a contract environment.

The candidate will apply FSA guidance, perform comprehensive case reviews, prepare written determinations, and document actions in CRM systems, while meeting strict productivity and quality

Qualifications

• Bachelor's degree required; 4+ years in regulatory case management or related analytical field.
• Experience reviewing complex documentation and records.
• CRM/case management experience preferred, Salesforce a plus.

Responsibilities

• Assess cases to determine jurisdiction, scope, and action.
• Review documents and gather facts from multiple sources.
• Evaluate cases per federal statutes, regulations, and internal policies.
• Apply FSA guidance to case evaluations and determinations.
• Develop analyses using IRAC or similar framework.
• Prepare correspondence and resolution summaries.
• Document actions and outcomes in case management systems.
• Maintain accuracy and quality metrics; meet productivity targets.
• Ensure throughput aligns with SLAs and contract metrics.
• Participate in quality reviews, training opportunities, and compliance activities.

Skills

Analytical thinking

Structured writing

Case management

Regulatory knowledge

Microsoft Office

Remote work

FSA familiarity

Education

Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field

Tools

Salesforce

Job description

RavenTek is seeking a Federal Student Aid Regulatory Case Analyst to support the Ombudsman by reviewing and resolving complex consumer financial and regulatory cases under Title IV. This remote, full-time position emphasizes accuracy, documentation integrity, and performance in a contract environment.

The candidate will apply FSA guidance, perform comprehensive case reviews, prepare written determinations, and document actions in CRM systems, while meeting strict productivity and quality