Remote Frontend Engineer — Customer Success

Jobless; Northern (KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Remote work

401(k) matching

Parental leave

Health insurance

Dental insurance

Vision insurance

Unlimited PTO

Paid holidays

Sick leave

Learning stipend

Home office stipend

Stock options

Job summary

Moov is seeking a Customer Service Engineer that blends frontend development with customer-facing support to help users succeed on our platform. You will troubleshoot frontend issues, collaborate with product and engineering teams, and create proofs of concept to aid sales and implementations while maintaining strong CSAT and response times.

Ideal candidates have 2–3 years in frontend work, are proficient in JavaScript, HTML, CSS, and REST APIs, and communicate clearly across channels to explain

Qualifications

• 2–3 years of frontend experience.
• Proficient in JavaScript, HTML, and CSS.
• Familiarity with RESTful APIs and how to interact with them.
• Proficiency with Postman for reproducing API issues without writing code.
• Basic understanding of Git and version control workflows.
• Experience writing SQL is a plus and will be taught.

Responsibilities

• Provide responsive, empathetic technical support to Moov customers via our multi-channel platform.
• Maintain aggressive time to first reply and time to resolution and CSAT objectives.
• Troubleshoot and resolve customer issues related to Moov SDKs, APIs, and other tools.
• Debug and solve frontend issues in JavaScript frameworks and integrations with Moov's solutions.
• Develop proof of concept implementations to assist in sales and implementations.
• Offer guidance to customers on implementing Moov’s SDKs and best practices.
• Collaborate with Product and Engineering teams to improve documentation and public FAQs.
• Stay updated on Moov’s features and contribute to internal tooling and resources.

Skills

Frontend engineer

JavaScript

HTML

CSS

REST APIs

Postman

Git

SQL

Job description

Moov is seeking a Customer Service Engineer that blends frontend development with customer-facing support to help users succeed on our platform. You will troubleshoot frontend issues, collaborate with product and engineering teams, and create proofs of concept to aid sales and implementations while maintaining strong CSAT and response times.

Ideal candidates have 2–3 years in frontend work, are proficient in JavaScript, HTML, CSS, and REST APIs, and communicate clearly across channels to explain