Customer Service Engineer

Moov; Northern (KY); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

100% remote

401(k) match up to 5%

Parental leave

Health, dental, vision insurance

Unlimited PTO

Learning stipend

Home office stipend

Stock options

Autonomy and transparency

Collaboration with 2000+ developers

Job summary

Moov is hiring a Customer Service Engineer to join a fully remote team. You’ll blend frontend engineering skills with customer-focused problem solving, supporting customers via Moov APIs, SDKs, and tooling. You’ll help improve documentation, assist sales with PoCs, and collaborate with product and engineering to resolve issues and prevent regressions.

The role emphasizes rapid response, strong communication, and hands-on debugging to ensure customer success with Moov’s platform.

Qualifications

• 2–3 years in a frontend engineering or similar technical role.
• Familiarity with RESTful APIs and client-server interactions.
• Experience using Postman to reproduce API issues without code.
• Basic understanding of Git and version control workflows.
• Bonus: SQL knowledge; otherwise training provided.
• Strong analytical and debugging skills and clear communication.

Responsibilities

• Provide responsive, empathetic technical support for Moov customers via multi-channel platform.
• Troubleshoot issues related to Moov SDKs, APIs, and tools.
• Develop PoCs to assist in sales and implementations.
• Guide customers on best practices for Moov SDK integrations.
• Collaborate with product, engineering, and writing teams to improve docs and resolve recurring issues.
• Stay updated on new Moov features to support customers effectively.
• Contribute to internal tooling and knowledge bases to streamline support processes.

Skills

Frontend engineer

REST APIs

Postman

Git

SQL

Analytical skills

Communication

Tools

Postman

Git

Job description

Moov is revolutionizing the way businesses integrate and use financial services. Our platform empowers developers to build, scale, and innovate faster with seamless payments and banking solutions. We believe in simplifying financial technology so businesses can focus on what matters most—growing their companies.

We’re looking for a Customer Service Engineer with a passion for development to join our team. This role combines technical expertise with problem-solving skills to support our customers and ensure their success with Moov’s platform. If you’re a frontend engineer with a knack for understanding customer needs and solving technical challenges, this role is for you!

Responsibilities:

• Provide responsive, empathetic, and clear technical support to Moov customers via our modern multi-channel support platform that pulls together email, Slack, web forms, & in-app help.
• Maintain aggressive time to first reply and time to resolution and CSAT objectives.
• Troubleshoot and resolve customer issues related to the Moov SDKs, APIs, and other tools.
• Develop proof of concept implementations to assist in sales & implementations.
• Offer guidance to customers on implementing Moov’s SDKs, ensuring best practices in their integration.
• Collaborate with technical writers in building public FAQ and internal knowledge bases to front the support team.
• Collaborate with the Product teams to improve documentation based on recurring customer questions and issues.
• Collaborate with Engineering teams to troubleshoot, resolve, and prevent technical issues by providing detailed problem analysis, participating in root cause analyses, and advocating for customer‑centric improvements.Pattern‑match recurring issues to assist the product team in solving the right next problems for our customers.
• Stay updated on Moov’s new features and functionalities to support customers effectively.
• Contribute to internal tooling and resources that streamline technical support processes.

Requirements:

Technical Skills:

• 2-3 years of experience as a frontend engineer or in a similar technical role.
• Familiarity with RESTful APIs and how to interact with them.
• Proficiency with tools like Postman for reproducing API issues without writing code.
• Basic understanding of Git and version control workflows.
• Experience writing SQL is a plus & will otherwise be taught.
• Strong analytical and debugging skills.
• Excellent written and verbal communication skills to explain complex technical topics to different audiences.

Our company:

Moov is a 100% remote company with people from more than 16 states. We’re backed by a16z and other respected investors. We won Visa’s global Everywhere Initiative and our community of builders grows larger every day. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills and we embrace diversity, creativity, and equal opportunity.

Our people:

Our customers come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.

We have mountain bikers, skiers/boarders, runners, video gamers, musicians, movie buffs, weight lifters, and about every other type of person in between. We enjoy solving problems and tackling challenges with creativity. If we don’t know the answer, we revel in the hunt to find it. We like helping people and choose to give first. We’re patient, open, and honest. If you share our values and enthusiasm for making the complex simple and delightful, you’ll find a home at Moov.

Benefits include:

• 100% remote. We make remote‑work work.
• We match what you contribute to your 401(k) up to 5% of your salary
• Generous parental leave
• Competitive health, dental, and vision insurance plans
• Unlimited PTO, paid holidays, and sick leave
• Learning stipend and a culture that encourages and promotes professional growth and development
• Home office stipend
• Ownership in the company via employee stock options
• Culture of people helping people who give first, celebrate wins together and embrace autonomy, transparency, and trust
• The opportunity to join an experienced and ambitious team passionate about solving customers’ needs and who love what they do
• Partner with a community of 2000+ developers around the world, helping them focus on possibilities vs payments

Salary range:

$65k to $80k based on experience, geography and other key factors

Advice:

If you are nervous about not having the right qualifications, apply anyway! We hire people, not job roles. We look for talent that will help us push boundaries, experiment, and bring in new ideas. That means caring more about qualities than qualifications.

One more thing:

Don’t go iron your clothes for your interview (do people still own irons?). We're all pretty casual here, so you can wear whatever you are most comfortable in.

Okay—last thing:

When you meet with us, have some concrete, tangible examples of when you’ve added value, improved something, created something, or done some fantastic, customer‑centric work. We also want to learn about you as a person. If you want to know what it’s like working at Moov, check out stories from our employees.

PS:

Share our job roles with others! Wouldn’t it be nice to make new friends and bring over old friends? We think so.