Remote Front Office Medical Assistant

SARL ARTILEC; San Jose (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative healthcare provider is looking for a Remote Front Office Medical Assistant to join their dynamic team. This role is essential for ensuring smooth patient interactions and administrative efficiency. You will be the first point of contact for patients, providing exceptional customer service while managing appointments and verifying insurance details. The position offers a comprehensive benefits package, including medical, dental, and vision coverage, along with opportunities for professional growth and development. If you thrive in a fast-paced environment and are passionate about making a difference in patient care, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision

$0 Deductible Platinum Plus Medical Insurance

Flexible Spending Account

403(b)

Disability Insurance

Life Insurance

Pet Insurance

Training and Mentorship

Employee Discounts

Paid Time Off

Qualifications

• At least one year in an administrative role required.
• Knowledge of healthcare office concepts and insurance verification.

Responsibilities

• Be the first point of contact for patients and perform administrative tasks.
• Schedule appointments and verify patient registration documentation.
• Maintain confidentiality of patient and company information.

Skills

Customer Service

Verbal Communication

Written Communication

Problem-Solving

Multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

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Location: Remote
Est. Hourly Salary: $27.00 - $35.00
Job Type: Full-time/Part-time/Contract

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check-in.

Duties And Responsibilities

• Responsible for opening front office and all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently utilizing the computer system.
• Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system.
• Review and verify patient coverage of insurance information using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
• Follow up on appointments needing confirmation and no-shows using Vital Interaction reports.
• Work closely with clinical teams to ensure smooth patient flow and reduce cycle time.
• Assist with closing gaps in care by notifying patients of upcoming services.
• Notify personnel of emergencies, messages, patient arrivals, etc.
• Document and communicate patient concerns to leadership.
• Work assigned hours and as needed outside regular hours, including weekends.
• Participate in meetings and trainings; adhere to policies and procedures.
• Maintain confidentiality of all patient, clinical, and company information, adhering to HIPAA guidelines.
• Perform all duties ethically, aligned with the I Promise statement.
• Perform other job-related duties as assigned.

Knowledge/Skills/Abilities

Knowledge of

• Healthcare office concepts, practices, policies, and procedures
• Insurance verification procedures
• Microsoft Office Applications (Word, Excel, Outlook)
• HIPAA and Joint Commission guidelines and regulations

Skilled in

• Providing exceptional customer service
• Verbal and written communication, including telephone and email etiquette
• Working independently in a fast-paced environment and as part of a team
• Effective problem-solving techniques

Ability to

• Work in a self-directed, organized manner
• Multitask with attention to detail and accuracy
• Present information clearly and accurately
• Adapt to change with flexibility and ingenuity
• Develop and maintain effective relationships across the organization and externally
• Maintain confidentiality

Qualifications

MINIMUM EDUCATION: High School Diploma or Equivalent

MINIMUM EXPERIENCE: At least one year in an administrative role

Benefits

We offer a comprehensive benefits package, including:

• Medical, Dental, Vision
• $0 Deductible Platinum Plus Medical Insurance - 90% Employer Covered
• Flexible Spending Account, 403(b), Disability, Life Insurance, Pet Insurance, HRA
• Training, mentorship, and career growth opportunities
• Employee perks, discounts, and paid time off

Additional details include 5 personal days, 10-20 vacation days, 12 sick days, 12 holidays annually, and more.