Remote Front Office Medical Assistant

SARL ARTILEC; San Jose (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Remote Front Office Medical Assistant to be the first point of contact for patients and staff. This role involves performing administrative tasks associated with patient check-in, scheduling appointments, and ensuring insurance coverage verification. The ideal candidate will possess exceptional customer service skills and be adept at multitasking in a fast-paced environment. With a competitive benefits package and opportunities for personal growth, this position is perfect for those looking to make a meaningful impact in healthcare.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Holidays

Vacation Days

Sick Days

Qualifications

• At least one year in an administrative role required.
• Knowledge of healthcare office practices and insurance verification.

Responsibilities

• Greet and assist patients in a courteous manner.
• Schedule patient appointments and verify registration documents.
• Document and communicate patient concerns to leadership.

Skills

Exceptional Customer Service

Verbal and Written Communication

Problem-Solving Techniques

Microsoft Office Applications

Education

High School Diploma or Equivalent

Job description

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Location: Remote
Est. Hourly Salary: $24.00 - $35.00
Job Type: Full-time/Part-time/Contract

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check-in.

Duties And Responsibilities

• Responsible for opening front office and all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently utilizing the computer system.
• Verify and ensure completeness of patient registration documentation. Enter patient data into the electronic medical system.
• Review and verify patient insurance coverage using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other assistance programs.
• Follow up on appointments needing confirmation or no-shows using Vital Interaction reports.
• Coordinate with clinical teams to ensure smooth patient flow and reduce cycle time.
• Assist with closing gaps in care by notifying patients of upcoming services.
• Notify personnel of emergencies, messages, and patient arrivals.
• Document and communicate patient concerns to leadership.
• Work assigned hours and as needed outside scheduled hours, including weekends.
• Participate in meetings and trainings, adhering to policies and procedures.
• Maintain confidentiality of patient, clinical, and company information, following HIPAA guidelines.
• Perform all duties ethically, in line with company values.
• Perform other related duties as assigned.

Knowledge/Skills/Abilities

Knowledge of

• Healthcare office practices, policies, and procedures.
• Insurance verification processes.
• Microsoft Office applications.
• HIPAA and Joint Commission regulations.

Skills in

• Providing exceptional customer service.
• Verbal and written communication, including telephone and email etiquette.
• Working independently and as part of a team in a fast-paced environment.
• Problem-solving techniques.

Abilities to

• Work in a self-directed, organized manner.
• Multitask with attention to detail.
• Present information clearly and accurately.
• Adapt to change with flexibility.
• Build effective relationships across the organization and with external customers.
• Maintain confidentiality.

Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Experience: At least one year in an administrative role.

Benefits

We offer a competitive benefits package including medical, dental, vision, 403(b), disability insurance, legal plans, dependent care accounts, life insurance, pet insurance, training programs, and more. Additional perks include paid holidays, personal, vacation, and sick days.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Construction (Note: this may be an error or irrelevant detail)