Remote Front Office Medical Assistant

SARL ARTILEC; San Jose (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative healthcare provider is seeking a Remote Front Office Medical Assistant to serve as the first point of contact for patients and staff. This role involves managing patient check-ins, scheduling appointments, and ensuring smooth operations within the clinic. The ideal candidate will excel in customer service, possess strong communication skills, and be adept at multitasking. With a comprehensive benefits package and a supportive work environment, this position offers a unique opportunity to contribute to patient care while enjoying flexible work arrangements. If you are passionate about healthcare and thrive in a dynamic setting, this is the perfect role for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Disability Insurance

Legal Insurance

Pet Insurance

Training Opportunities

Paid Time Off

Flexible Hours

Qualifications

• At least one year in an administrative role.
• Knowledge of healthcare office operations and HIPAA guidelines.

Responsibilities

• Greet and assist patients courteously and professionally.
• Schedule patient appointments and verify insurance coverage.
• Maintain confidentiality and adhere to HIPAA guidelines.

Skills

Customer Service

Communication

Multitasking

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Join to apply for the Remote Front Office Medical Assistant role at SARL ARTILEC.

Location: Remote
Est. Hourly Salary: $27.00 - $35.00
Job Type: Full-time/Part-time/Contract

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check-in.

Duties And Responsibilities

• Open the front office and perform related duties.
• Greet and assist patients courteously and professionally.
• Schedule patient appointments accurately using the computer system.
• Verify and complete patient registration documentation and enter data into the electronic medical system.
• Verify insurance coverage and explain payment options, including sliding scale fees, Medicare, Medicaid, etc.
• Follow up on appointment confirmations and no-shows using Vital Interaction reports.
• Coordinate with clinical teams to ensure smooth patient flow and reduce cycle time.
• Notify patients of services due to help close care gaps.
• Report emergencies, messages, and patient arrivals to appropriate personnel.
• Document and communicate patient concerns to leadership.
• Work flexible hours, including weekends, as needed.
• Participate in meetings, training, and adhere to policies and procedures.
• Maintain confidentiality and adhere to HIPAA guidelines.
• Perform other related duties as assigned.

Knowledge/Skills/Abilities

Knowledge of

• Healthcare office operations, insurance verification, Microsoft Office, HIPAA, and Joint Commission guidelines.

Skilled in

• Providing excellent customer service, communication, multitasking, and problem-solving.

Ability to

• Work independently and in teams, manage multiple tasks with attention to detail, adapt to change, and maintain confidentiality.

Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Experience: At least one year in an administrative role

Benefits

Offers a comprehensive benefits package including medical, dental, vision, retirement plans, disability, legal, pet insurance, training, and more. Paid time off includes 5 personal days, 10-20 vacation days, 12 sick days, and 12 holidays annually.