Remote Fraud Solutions Strategist

SHAZAM Network - ITS, Inc.; Des Moines (IA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company:

Flexible spending and health savings

Life insurance and disability coverage

PTO, holidays, and parental leave

Educational assistance

Job summary

SHAZAM Network - ITS, Inc. in Des Moines, IA, is seeking a Fraud Solutions Consultant to support financial institutions with fraud-related reporting, analysis, and recommendations on ATM/debit fraud management performance.

You will propose case management and transaction decline strategies to protect client accounts and minimize financial risks, while building trusted relationships and delivering practical insights across Fraud Operations.

Qualifications

• Experience in banking, financial services, fraud, or compliance.
• Proficient with Microsoft Office and Teams.
• Strong verbal and written communication.
• Excellent organization and time-management skills.
• Attention to detail and accuracy.

Responsibilities

• Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, and recommend fraud mitigation strategies to reduce risk and losses.
• Manage client relationships by demonstrating integrity, credibility, and subject‑matter expertise.
• Manage client communication strategies with professional and timely feedback, including weekly/monthly client meetings.
• Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance.

Skills

Banking/Financial services experience

Strong communication skills

Time management

Attention to detail

Tools

Microsoft Office

Teams

Job description

SHAZAM Network - ITS, Inc. in Des Moines, IA, is seeking a Fraud Solutions Consultant to support financial institutions with fraud-related reporting, analysis, and recommendations on ATM/debit fraud management performance.

You will propose case management and transaction decline strategies to protect client accounts and minimize financial risks, while building trusted relationships and delivering practical insights across Fraud Operations.