Fraud Solutions Consultant

SHAZAM Network - ITS, Inc.; Des Moines (IA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company:

Flexible spending and health savings

Life insurance and disability coverage

PTO, holidays, and parental leave

Educational assistance

Job summary

SHAZAM Network - ITS, Inc. in Des Moines, IA, is seeking a Fraud Solutions Consultant to support financial institutions with fraud-related reporting, analysis, and recommendations on ATM/debit fraud management performance.

You will propose case management and transaction decline strategies to protect client accounts and minimize financial risks, while building trusted relationships and delivering practical insights across Fraud Operations.

Qualifications

• Experience in banking, financial services, fraud, or compliance.
• Proficient with Microsoft Office and Teams.
• Strong verbal and written communication.
• Excellent organization and time-management skills.
• Attention to detail and accuracy.

Responsibilities

• Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, and recommend fraud mitigation strategies to reduce risk and losses.
• Manage client relationships by demonstrating integrity, credibility, and subject‑matter expertise.
• Manage client communication strategies with professional and timely feedback, including weekly/monthly client meetings.
• Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance.

Skills

Banking/Financial services experience

Strong communication skills

Time management

Attention to detail

Tools

Microsoft Office

Teams

Job description

Fraud Solutions Consultant

We are looking for a Fraud Solutions Consultant to support financial institutions with fraud related summary reporting, analysis, and recommendations on ATM/debit card fraud management performance. The role involves proposing case management and transaction decline strategies to protect participants' accounts and minimize financial risks to client institutions.

What You'll Do

• Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, and recommend fraud mitigation strategies to reduce risk and losses.
• Manage client relationships by demonstrating integrity, credibility, and subject‑matter expertise.
• Manage client communication strategies with professional and timely feedback, including weekly/monthly client meetings.
• Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance.

What You Need

• Experience working in banking, financial services, fraud, or compliance.
• Experience using Microsoft Office and Teams.
• Strong verbal and written communication skills.
• Organization and time‑management skills.
• Attention to detail and accuracy.
• Remote position – ideal candidates located in Des Moines, IA.

What’s In It For You

• A mission‑driven company with a strong sense of purpose.
• A hybrid work environment that values flexibility and collaboration.
• Opportunities for professional development and career growth.
• A culture that values innovation, integrity, and community impact.
• Excellent benefits:
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Flexible spending and health savings accounts
  • Life insurance and short‑ and long‑term disability at no cost
  • Time away from work – PTO, VTO, paid parental leave, and company holidays
  • Educational assistance

Actual compensation is based on geographic location, experience, education, and skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).