Remote Fraud Detection & Investigation Lead - Bank Ops

PNC Financial Services Group, Inc.; Northern (KY); Hybrid; USD 41,000 - 83,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Detection and Investigation Analyst Lead within Retail Bank Operations. The role is based remotely, with a schedule of Monday - Friday 8:00am - 5:00pm EST, supporting fraud detection and AML processes to minimize losses.

You will review and investigate customer cases, coordinate with internal and external partners, and maintain documentation of analyses while adhering to risk controls and service standards.

Qualifications

• University degree with <1 year professional experience.
• Experience with fraud, AML, or risk processes is a plus.
• Attention to detail and accuracy in high-volume settings.

Responsibilities

• Review and investigate customer cases to minimize fraud and risk.
• Research bank activities to detect fraudulent or suspicious actions.
• Coordinate with stakeholders and document analyses.

Skills

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation Strategies

Education

Bachelor's degree

Tools

MS Office

Edge

First Track

First Disputes

Service Browser

Bluezone

Visa Resolve Online

Job description

PNC Financial Services Group, Inc. is seeking a Detection and Investigation Analyst Lead within Retail Bank Operations. The role is based remotely, with a schedule of Monday - Friday 8:00am - 5:00pm EST, supporting fraud detection and AML processes to minimize losses.

You will review and investigate customer cases, coordinate with internal and external partners, and maintain documentation of analyses while adhering to risk controls and service standards.