Remote Focus Member Concierge

SafeRide Inc; Texas; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote-first environment

Competitive compensation

Health, dental, and vision insurance

401(k) with company match

Generous PTO and holidays

Career growth opportunities

Job summary

SafeRide Health is seeking a Focus Member Coordinator to provide proactive, white-glove support to high-priority members through a tier-based service model. You will monitor ride dashboards, confirm details, and be the primary contact for member inquiries.

Collaborating with routing, network, and operations teams, you will help ensure access to care and smooth transportation. Strong communication, empathy, and problem-solving are essential in this role within a remote-first environment.

Qualifications

• High school diploma or equivalent.
• Strong communication (verbal, written, and phone).
• Empathy, professionalism, and problem-solving in member or customer interactions.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver proactive, white-glove support to Focus Members.
• Monitor dashboards and confirm ride details.
• Collaborate with Routing, Network, and Operations teams.
• Provide real-time assistance via the Focus Member line.

Skills

Communication

Empathy

Problem-solving

Multitasking

Education

High school diploma

Associate’s degree (preferred)

Tools

Dashboards

CRM systems

Job description

SafeRide Health is seeking a Focus Member Coordinator to provide proactive, white-glove support to high-priority members through a tier-based service model. You will monitor ride dashboards, confirm details, and be the primary contact for member inquiries.

Collaborating with routing, network, and operations teams, you will help ensure access to care and smooth transportation. Strong communication, empathy, and problem-solving are essential in this role within a remote-first environment.