Remote Fleet Service Advisor

Cox Enterprises; United States; On-site; USD 52,000 - 65,000; Full time

Job summary

Cox Enterprises is seeking a Fleet Service Advisor I to review maintenance proposals, authorize repairs, and balance uptime with cost for commercial fleets. The role emphasizes mechanical judgment, adherence to OEM guidelines, and delivering excellent customer service from a remote office setting.

Ideal candidates bring hands-on automotive or diesel experience, strong diagnostic interpretation, and the ability to manage multiple cases with accuracy and clear communication.

Qualifications

• High School Diploma/GED with 4 years in fleet maintenance or related field.
• Strong knowledge of automotive, diesel, or commercial vehicle maintenance.
• Ability to understand diagnostics, repair recommendations, and maintenance requirements.
• Ability to interpret repair estimates, labor operations, parts, and warranty considerations.
• Strong computer proficiency and ability to navigate multiple software systems.

Responsibilities

• Review repair estimates, diagnostics, and maintenance recommendations for commercial vehicles.
• Authorize repairs within established guidelines.
• Analyze labor, parts, and repair recommendations for cost effectiveness.
• Communicate with repair facilities, technicians, vendors, and customers to gather information.
• Maintain detailed documentation of repair authorizations and case activity.
• Deliver timely, professional communication to customers and vendors.

Skills

Fleet maintenance

Diesel repair

Automotive repair

Warranty administration

Service advising

Vehicle maintenance operations

Diagnostic interpretation

Communication skills

Documentation accuracy

High-volume workload management

Education

High School Diploma/GED

Associate degree

Bachelor's degree in related discipline

8 years related experience

Tools

Software systems

Job description

Cox Enterprises is seeking a Fleet Service Advisor I to review maintenance proposals, authorize repairs, and balance uptime with cost for commercial fleets. The role emphasizes mechanical judgment, adherence to OEM guidelines, and delivering excellent customer service from a remote office setting.

Ideal candidates bring hands-on automotive or diesel experience, strong diagnostic interpretation, and the ability to manage multiple cases with accuracy and clear communication.