Remote-First Workforce Planning Manager

Bonfirevc; San Antonio (TX); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Career growth

Competitive compensation

Medical/dental/vision insurance

401(k) with company match

PTO & parental leave

Job summary

SafeRide Health is seeking a Manager, Workforce Planning & Management to serve as the analytical and operational backbone of our workforce function. This role owns forecasting, scheduling, intraday performance, and service levels across a multi-vendor, multi-client operation.

You will lead a team of analysts, partner with Strategy & Operations, Finance, and Member Services, and influence WFM decisions with direct visibility to senior leadership.

Qualifications

• Bachelor’s degree in a relevant field.
• Strong analytical and quantitative skills with the ability to work with imperfect data and translate analysis into clear, defensible recommendations.
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data analysis.
• Working knowledge of workforce management fundamentals, including Erlang modeling, shrinkage and occupancy math, multi-skill routing, and intraday management.
• Strong verbal communication skills with the ability to present findings, field questions on the fly, and communicate clearly and confidently across all levels of the organization.

Responsibilities

• Forecasting & Capacity Planning: Own workforce forecasting, translating volume and AHT assumptions into net FTE requirements across resource pools.
• Scheduling & BPO Coordination: Build and maintain schedules across internal and vendor teams, deliver staffing plans, monitor headcount and coverage gaps.

Skills

Analytical skills

Excel proficiency

Verbal communication

WFM fundamentals

Data interpretation

Education

Bachelor's degree

Tools

Amazon Connect

CXone

QuickSight

Job description

SafeRide Health is seeking a Manager, Workforce Planning & Management to serve as the analytical and operational backbone of our workforce function. This role owns forecasting, scheduling, intraday performance, and service levels across a multi-vendor, multi-client operation.

You will lead a team of analysts, partner with Strategy & Operations, Finance, and Member Services, and influence WFM decisions with direct visibility to senior leadership.