Remote-First Senior FinTech Account Manager

Alkami; United States; Remote; USD 125,000 - 138,000; Full time

Benefits offered by this job

Remote-first culture

Unlimited PTO

401(k) with employer match

Job summary

Alkami is seeking an experienced Account Manager in the United States to drive renewal and expansion for a set of named accounts. You will build strong executive relationships, communicate product offerings, and lead commercial conversations to ensure successful contracting and renewal outcomes.

This role emphasizes proactive client engagement and data-driven insights in a remote-first environment. The successful candidate will have 6+ years in account management, excellent communication,

Qualifications

• 6+ years of Account Management experience with demonstrated ability to forecast and manage end-to-end renewal deals.

Responsibilities

• Develop account strategy and map plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities.
• Understand MANTL’s products and communicate offerings to clients; cross-sell by identifying additional needs; lead commercial conversations ensuring end-to-end contracting success.
• Develop proactive client outreach cadence and conduct semi-annual reviews with all clients; be the point of contact for opportunities, issues, and questions.
• Drive customer satisfaction and referenceability; perform thorough ticket reviews and resolutions.
• Analyze and present customer reports to draw conclusions and provide recommendations; develop strategies to address renewal risks.
• Act as the expert on the customer and coordinate with other teams to optimize the customer experience; identify enhancements for satisfaction and retention.
• Ticket manage; assess severity and priority, escalate to engineering when needed.
• Manage all client communication, conflict resolution, and compliance on deliverables.
• Lead implementation of new platform, coordinating with client and internal stakeholders.
• Support launch of new clients with implementation teams.
• Provide ongoing training to ensure product adoption; create FAQs for helpdesk articles/videos.

Skills

Account Management

Forecasting

Client Management

Cross-functional Collaboration

Data Analysis

Communication

Job description

Alkami is seeking an experienced Account Manager in the United States to drive renewal and expansion for a set of named accounts. You will build strong executive relationships, communicate product offerings, and lead commercial conversations to ensure successful contracting and renewal outcomes.

This role emphasizes proactive client engagement and data-driven insights in a remote-first environment. The successful candidate will have 6+ years in account management, excellent communication,