Remote First-Enrollment Academic Advisor

Empire State University; New York (NY); On-site; USD 58,000 - 60,000; Full time

Job summary

Empire State University seeks a dedicated First Enrollment Academic Advisor to support new undergraduate students through orientation and onboarding. You will perform individualized advising, unofficial transcript reviews, and interpret transfer credits to guide degree pathways, ensuring a confident start for incoming students.

You will collaborate with the Office of Enrollment Management and Marketing to support onboarding initiatives, advise targeted programs, and assist non-matriculated

Qualifications

• Master's Degree from a regionally accredited US university or comparable non-US university.
• A minimum of 2 years of professional experience in the higher educational setting with a role specific to academic advisement or student development.
• Prior knowledge of and experience working with bilingual and emergent bilingual learners, particularly in online settings.
• Excellent communication and organizational skills.
• Experience working with computer databases and web-based communications platforms such as ERP, CRM, or other data management and tracking systems.
• Experience working effectively with faculty, staff, and students from diverse linguistic, cultural, and socioeconomic backgrounds.

Responsibilities

• Provide individualized first-enrollment advising for new undergraduate students.
• Conduct unofficial transcript reviews for prospective and newly admitted students.
• Interpret transfer credit and explain impacts on degree pathway options.
• Help students clarify intended degrees and concentrations when needed.
• Incorporate students’ goals, readiness, and priorities when recommending first-term courses.
• Collaborate closely with the Office of Enrollment Management and Marketing to support targeted student onboarding and enrollment initiatives.
• Provide dedicated advising support for targeted academic programs and student populations as needed.
• Support students through the first-enrollment process, including system navigation and next steps.
• Build understanding of prior learning assessment processes and identify potential credit opportunities.
• Maintain mastery of university academic policies, program requirements, and advising guidelines.
• Collaborate with deans, department chairs, and faculty on degree pathways and course sequencing for new programs.
• Provide advisement and course recommendations for non-matriculated students as needed.
• Develop foundational knowledge of financial aid considerations related to time to degree.
• Apply data-informed advising strategies to guide student decisions.
• Use advising best practices and contribute to continuous improvement of advising services.
• Participate in meetings for department and division updates, professional development, governance, and university initiatives.

Skills

Communication skills

Organizational skills

Online advising experience

Bilingual learner experience

Data and systems literacy

Education

Master's Degree from a regionally accredited US university

Tools

ERP/CRM systems

Job description

Empire State University seeks a dedicated First Enrollment Academic Advisor to support new undergraduate students through orientation and onboarding. You will perform individualized advising, unofficial transcript reviews, and interpret transfer credits to guide degree pathways, ensuring a confident start for incoming students.

You will collaborate with the Office of Enrollment Management and Marketing to support onboarding initiatives, advise targeted programs, and assist non-matriculated