Remote-First Client Experience Specialist

A.E. Perkins; Dallas (TX); Remoto; USD 50.000 - 53.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Matching

Flexible Spending Accounts

Health Savings Accounts

Disability & Life Insurance

Employee Assistance Program

LegalShield

ID Shield

Commuter Reimbursement Plan

Tuition Reimbursement

Bonus Pay

Descrizione del lavoro

The Client Relationship Specialist (CRS) at A.E. Perkins is responsible for delivering outstanding client care while managing a portfolio of accounts. You will be the main contact for client questions and concerns, resolving issues and educating clients on products and services to drive retention and growth. Work hours for the Client Experience team are 8:30 a.m.

– 5:30 p.m. in your time zone. The role includes remote-first operations with two weeks of in-person training at the Carrollton, TX

Competenze

• Bachelor’s degree required.
• 3+ years of account management experience preferred.
• Strong service orientation and communication skills.
• Familiarity with HIPAA and related regulations.

Mansioni

• Serve as the primary contact for clients, addressing questions and concerns in a timely manner.
• Own client issues from start to finish, ensuring resolutions meet or exceed client expectations.
• Demonstrate empathy and maintain high levels of client care and satisfaction.
• Educate clients on Ameriflex products and services to support retention and growth.
• Maintain accurate account information and documentation of interactions and resolutions.
• Collaborate with internal teams to execute business plans aligned with company goals.

Conoscenze

Client interaction

Issue resolution

Empathy

Proactive support

Relationship building

Education and training

Account documentation

HIPAA compliance

Collaboration

Efficiency

Formazione

Bachelor’s Degree

Strumenti

Microsoft Excel

Descrizione del lavoro

The Client Relationship Specialist (CRS) at A.E. Perkins is responsible for delivering outstanding client care while managing a portfolio of accounts. You will be the main contact for client questions and concerns, resolving issues and educating clients on products and services to drive retention and growth. Work hours for the Client Experience team are 8:30 a.m.

– 5:30 p.m. in your time zone. The role includes remote-first operations with two weeks of in-person training at the Carrollton, TX