Remote-First CDN Operations Lead

CacheFly; United States; Remote; CAD 140,000 - 190,000; Full time

Benefits offered by this job

Remote-first culture

Annual bonus 15%

Unlimited PTO

Health benefits

401(k) with company match

Work-from-home stipend

Job summary

CacheFly is seeking a hands-on, technically elite Operations leader to guide our global CDN platform. You will run the day-to-day operations, provision servers and PoPs, perform upgrades, and manage configurations with a focus on reliability and speed.

You will lead a team from day one as its technical anchor, with potential for people management as the role matures. Strong Linux, networking, and scripting skills are essential for success in a remote-first, 24/7 environment.

Qualifications

• In-depth Linux system administration experience at scale.
• Deep understanding of HTTP and caching.
• Strong networking knowledge — routing and TCP/IP.
• Proven ability to troubleshoot and resolve complex, customer-facing issues.
• Reverse‑engineer system architectures and document them for the team.
• Clear, professional communication with customers under pressure.
• Hands-on experience with Nginx, HAProxy, Varnish, BGP, anycast, and CentOS/RHEL/Rocky Linux.
• Scripting in Bash, Python, or PHP, or similar.
• Experience operating in high-availability, latency-sensitive environments.

Responsibilities

• Serve as the primary technical resource and senior escalation point for the Operations team
• Work hands-on across provisioning, upgrades, configuration management, performance work, and customer support
• Lead the response on large-scale incidents and oversee the handling of smaller ones
• Own communication with large and strategic customers during incidents and escalations — clearly, calmly, and professionally under pressure
• Author incident post-mortems and drive actionable follow-ups and process improvements
• Continuously improve CDN reliability, performance, and operational excellence across the platform
• On-call & Escalations: 24/7 coverage; top technical link in escalation chain; defined path

Skills

Linux administration

HTTP & caching

Networking

Troubleshooting

Documentation

Scripting

Tools

Nginx

HAProxy

Varnish

BGP

Anycast

CentOS/RHEL/Rocky

Bash

Python

PHP

Job description

CacheFly is seeking a hands-on, technically elite Operations leader to guide our global CDN platform. You will run the day-to-day operations, provision servers and PoPs, perform upgrades, and manage configurations with a focus on reliability and speed.

You will lead a team from day one as its technical anchor, with potential for people management as the role matures. Strong Linux, networking, and scripting skills are essential for success in a remote-first, 24/7 environment.