Remote-First Americas Customer Success Lead — Cybersecurity

Sophos; United States; Remote; USD 102,000 - 169,000; Full time

Benefits offered by this job

Comprehensive benefits

Remote-first culture

Travel 25%

Job summary

Sophos in the United States is seeking a leader to build and run the Americas Customer Success team. You will drive scalable engagement for high-volume customers and own the lifecycle from deployment to renewal, ensuring customer value.

As a remote-first employer, Sophos offers a flexible, inclusive environment with bonus eligibility and comprehensive benefits; willingness to travel up to 25% is required. Work closely with sales, support, and product to optimize handoffs and drive customer

Qualifications

• Must have cybersecurity experience and 5+ years managing a team.
• 7+ years in CSM or Account Management at B2B tech.
• Proven track record with enterprise customers and driving business value.

Responsibilities

• Lead the Americas Customer Success team to deliver scalable engagement for high-volume customers.
• Own the customer lifecycle from deployment to renewal, ensuring satisfaction and value.
• Collaborate with sales, support, and product to optimize handoffs and ops.

Skills

Cybersecurity experience

Team leadership

Cross-functional collaboration

Enterprise customers experience

Job description

Sophos in the United States is seeking a leader to build and run the Americas Customer Success team. You will drive scalable engagement for high-volume customers and own the lifecycle from deployment to renewal, ensuring customer value.

As a remote-first employer, Sophos offers a flexible, inclusive environment with bonus eligibility and comprehensive benefits; willingness to travel up to 25% is required. Work closely with sales, support, and product to optimize handoffs and drive customer