Americas Customer Success Team Lead (Fully Remote)

Sophos; United States; Remote; USD 102,000 - 169,000; Full time

Benefits offered by this job

Comprehensive benefits

Remote-first culture

Travel 25%

Job summary

Sophos in the United States is seeking a leader to build and run the Americas Customer Success team. You will drive scalable engagement for high-volume customers and own the lifecycle from deployment to renewal, ensuring customer value.

As a remote-first employer, Sophos offers a flexible, inclusive environment with bonus eligibility and comprehensive benefits; willingness to travel up to 25% is required. Work closely with sales, support, and product to optimize handoffs and drive customer

Qualifications

• Must have cybersecurity experience and 5+ years managing a team.
• 7+ years in CSM or Account Management at B2B tech.
• Proven track record with enterprise customers and driving business value.

Responsibilities

• Lead the Americas Customer Success team to deliver scalable engagement for high-volume customers.
• Own the customer lifecycle from deployment to renewal, ensuring satisfaction and value.
• Collaborate with sales, support, and product to optimize handoffs and ops.

Skills

Cybersecurity experience

Team leadership

Cross-functional collaboration

Enterprise customers experience

Job description

• You will lead the Americas Customer Success team, focusing on scalable engagement for high-volume customers.
• You will manage the customer lifecycle from deployment to renewal, ensuring satisfaction and value.
• You will build team structure and collaborate with cross-functional teams.

Key Responsibilities:

• Recruit and lead an Americas Customer Success team to improve customer experience and grow value.
• Create scalable engagement models and develop CSM playbooks for the customer journey.
• Optimize Customer Success operations and work with sales, support, and product for smooth handoffs.

Qualifications and Experience:

• Must have cybersecurity experience and 5+ years managing a team, 7+ years in CSM or Account Manager at B2B tech.
• Proven track record with enterprise customers and ability to drive success aligned with business goals.
• Strong cross-functional relationship-building skills and creative problem-solving ability.

Working at Sophos:

• Sophos is a remote-first company committed to diversity and inclusion.
• Base salary range $101,600-$168,800 plus bonus eligibility and comprehensive benefits.
• Willingness to travel 25% is required.

Sophos

Sophos is a cybersecurity company that protects businesses from cyber threats. It is a remote-first company committed to building a diverse and inclusive workplace.