Remote-First AI CX Program Lead

Coinbase, Inc.; Jackson (MS); Hybrid; USD 212,000 - 250,000; Full time

Job summary

Coinbase, Inc. is seeking a Technical Program Manager for CX Intelligence & AI to own program management across CX Ops, CX Programs, Product/Engineering, and Analytics.

You will drive cross-functional execution and define strategies where solutions are not yet clear, coordinating with multiple product groups and external vendors as needed. You will manage a large portfolio of AI automation initiatives, analytics infrastructure, and toolchains, while partnering with Product, Engineering, and

Qualifications

• 10+ years of technical program/product/strategy leadership in complex tech environments.
• Experience transforming CX functions with automation/AI.
• Ability to align engineering, product, analytics, and operations to roadmap changes.

Responsibilities

• Define strategic roadmap with Engineering for high-priority CX initiatives.
• Own portfolio of agent tooling and SaaS initiatives including AI automation.
• Uncover CX opportunities and align resources across teams to optimize priorities.
• Define north-star metrics and quarterly targets with product managers; report OKR progress.

Skills

Program management

Strategy

AI/ML

Cross-functional leadership

CX/Customer experience

Tools

Looker

Snowflake

Job description

Coinbase, Inc. is seeking a Technical Program Manager for CX Intelligence & AI to own program management across CX Ops, CX Programs, Product/Engineering, and Analytics.

You will drive cross-functional execution and define strategies where solutions are not yet clear, coordinating with multiple product groups and external vendors as needed. You will manage a large portfolio of AI automation initiatives, analytics infrastructure, and toolchains, while partnering with Product, Engineering, and