Remote Technical Program Manager, CX Intelligence & AI

Coinbase

Providence (RI)

Hybrid

USD 212,000 - 250,000

Full time

14 days+

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Benefits offered by this job

Equity

Medical, dental, vision

401(k)

Job summary

Coinbase is seeking a Technical Program Manager for CX Intelligence & AI to own end-to-end program management across CX Ops, CX Programs, Product/Engineering, and Analytics. You will drive cross-functional execution and strategy for AI-powered customer support initiatives, defining metrics and coordinating milestones with senior leaders.

The role emphasizes transforming CX with AI, owning a large portfolio of tooling, and aligning initiatives with product and engineering priorities in a

Qualifications

10+ years in technical program management within scaled tech environments.
Experience transforming CX functions with automation and AI roadmaps.
Ability to align engineering, product, analytics and operations to strategy.

Responsibilities

Define a strategic roadmap and partner with Engineering to deliver high-priority CX initiatives.
Own a large portfolio of agent tooling and SaaS initiatives including AI automation.
Uncover CX opportunities, align leadership, and drive resource decisions across teams.
Own OKRs, track performance, and report progress to leadership (WBR/QBR).
Document business processes and roll out tooling/automation changes.
Innovate with AI-first solutions to improve CX outcomes.

Skills

Technical program management

AI/ML systems

Cross-functional leadership

Data analytics

Engineering collaboration

Tools

Looker

Snowflake

Job description

The role emphasizes transforming CX with AI, owning a large portfolio of tooling, and aligning initiatives with product and engineering priorities in a

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