Remote Fintech Concierge — Premium Experience Lead

Flex; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote work

Job summary

Flex is seeking a trusted advisor for high-net-worth members, delivering premium white-glove service with an uncompromising standard for quality while working remotely.

You will own complex fintech cases across banking, credit, and payments end to end, manage sensitive scenarios like frozen accounts, disputes and compliance with judgment, and create documentation, file detailed bug reports, and route high-value leads in a fast-paced, autonomous environment.

Responsibilities

• Own complex fintech cases across banking, credit, and payments end to end.
• Handle sensitive scenarios like frozen accounts, disputes, and compliance with judgment.
• Create documentation, file detailed bug reports, and route high-value leads.

Job description

Flex is seeking a trusted advisor for high-net-worth members, delivering premium white-glove service with an uncompromising standard for quality while working remotely.

You will own complex fintech cases across banking, credit, and payments end to end, manage sensitive scenarios like frozen accounts, disputes and compliance with judgment, and create documentation, file detailed bug reports, and route high-value leads in a fast-paced, autonomous environment.