Remote FinCrime Platform Support Specialist

Hummingbird

United States

Remote

USD 60,000 - 90,000

Full time

4 days ago

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Benefits offered by this job

Remote-first US

Health, Vision & Dental

401k

Equity

Job summary

Hummingbird, a remote-first, fully distributed company, is seeking a Support Specialist to help customers fight financial crime. You’ll handle a wide range of technical and functional inquiries, from guiding users on our SaaS platform to troubleshooting API integration issues and understanding regulatory filing requirements.

You’ll own customer communications, collaborate with engineering and product, deepen your API and SQL skills, and improve support processes.

Qualifications

Experience diagnosing and reproducing bugs, escalating issues as needed.
Experience with APIs and SQL; familiarity with coding languages.
Ability to own customer issues from start to finish.
Willingness to learn new tools quickly.
Excellent cross-functional communication.

Responsibilities

Field and resolve a wide range of support inquiries, from general usage to API troubleshooting.
Own communications with customers, coordinating with engineering and product teams.
Expand technical skills in APIs, SQL, and related areas.
Enhance support processes from ticket creation to resolution.
Contribute to meaningful work fighting financial crime; impact customers and communities.
Drive efficiency of support processes using AI and automation.