Remote Field Technician - Mechanical/Electrical

ZF Group; Clifton (TX); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid holidays

Diversity culture

Supportive Employee Groups

Job summary

The Field Service Technician role at ZF CV Systems North America LLC is a remote position with up to 50% travel, bridging field service, customer support, engineering, and training to deliver high-quality service experiences and knowledge transfer to internal teams, dealers, and end-users.

The candidate will serve as a technical field resource, deliver training, visit dealerships, support sales with technical insights, and collaborate with quality teams on field concerns and recalls.

Qualifications

• 3–5 years of technical field service or product support experience.
• Experience delivering technical training and developing training materials.
• Strong communication across departments and with customers.
• Proficient with MS Office; familiarity with CRM/LMS and diagnostic tools.

Responsibilities

• Serve as a field resource to internal teams, OEMs, dealers and fleet customers.
• Deliver web-based and in-person technical training to distributors and staff.
• Review down lists with call centers and escalate issues with root-cause data.
• Visit dealerships/partners to promote support and collect feedback for quality.
• Assist sales/marketing with technical insights and retrofit opportunities.
• Collaborate with quality teams on field concerns and recalls where needed.

Skills

Communication skills

Technical training delivery

Field service experience

MS Office & CRM/LMS proficiency

Diagnostic software familiarity

Education

Associate’s degree or equivalent

Bachelor's degree preferred

Tools

CRM

LMS

Diagnostic software

Job description

The Field Service Technician role at ZF CV Systems North America LLC is a remote position with up to 50% travel, bridging field service, customer support, engineering, and training to deliver high-quality service experiences and knowledge transfer to internal teams, dealers, and end-users.

The candidate will serve as a technical field resource, deliver training, visit dealerships, support sales with technical insights, and collaborate with quality teams on field concerns and recalls.