Remote Field Service Leader – North America
Lincoln Electric
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Job summary
The Lincoln Electric Company in Ohio is seeking a Field Service Supervisor to lead a geographically dispersed team delivering exceptional customer experiences across North America. You will drive consistency, quality, and operational excellence in field service operations.
Responsibilities include planning, resource alignment, cross-functional process improvements, and KPI-driven remote team management with up to 25% travel. ERP proficiency (SAP or Epicor) and strong communication are essential.
Qualifications
- Bachelor's degree or equivalent leadership experience.
- Strong leadership, coaching, and team-building abilities.
- Ability to work independently and make sound decisions in a dynamic environment.
- Adaptable, resourceful, and customer-focused with a continuous improvement mindset.
- Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs / projects.
Responsibilities
- Lead and develop a remote field service team across North America.
- Coordinate plans to meet customer needs and service commitments.
- Drive improvements in service processes and KPI tracking.
- Collaborate with cross-functional partners to expand service offerings.
- Travel up to 25% to support field operations.
Skills
Education
Tools
Job description
The Lincoln Electric Company in Ohio is seeking a Field Service Supervisor to lead a geographically dispersed team delivering exceptional customer experiences across North America. You will drive consistency, quality, and operational excellence in field service operations.
Responsibilities include planning, resource alignment, cross-functional process improvements, and KPI-driven remote team management with up to 25% travel. ERP proficiency (SAP or Epicor) and strong communication are essential.
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