Remote Field Service Engineer — Metals Equipment & PLC Expert

Pyrotek; Aurora (OH); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Pyrotek is seeking a Field Service Engineer to deliver on-site and remote technical and sales support for mining and metals equipment. The role includes evaluating warranty claims, scheduling visits, and collaborating with Engineering on inspections and improvements.

The candidate will travel up to 80% domestically and globally, requiring a Bachelors in Engineering and hands-on mechanical/electrical experience, PLC knowledge, and CAD proficiency.

Qualifications

• Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, Manufacturing) or related discipline.
• Hands-on mechanical or electrical experience with manufacturing equipment and PLC controls.
• Ability to assess, troubleshoot and repair machinery using standard operating procedures.
• Proficiency with CAD/design tools and reading blueprints/drawings.
• Willingness to travel up to 80% domestically and globally; valid driver’s license and passport.

Responsibilities

• Respond to customer and vendor inquiries, determine urgency and type of need, and explain resolutions.
• Provide remote and onsite technical support on equipment operation, including commissioning and troubleshooting.
• Inspect and test materials and machinery to ensure correct operation and safety compliance.
• Investigate warranty claims to determine root causes and corrective actions.
• Provide timely reports to the central office with diagnoses, maintenance recommendations, and resolutions.
• Deliver technical training to end-users during installation and commissioning.

Skills

Troubleshooting

PLC knowledge

Manufacturing equipment

Field service

Education

Bachelor’s degree in Engineering

Tools

Visio

AutoCAD

MS Office

Job description

Pyrotek is seeking a Field Service Engineer to deliver on-site and remote technical and sales support for mining and metals equipment. The role includes evaluating warranty claims, scheduling visits, and collaborating with Engineering on inspections and improvements.

The candidate will travel up to 80% domestically and globally, requiring a Bachelors in Engineering and hands-on mechanical/electrical experience, PLC knowledge, and CAD proficiency.