Field Services Engineer I

Begell House Inc.; Northern (KY); Hybrid; USD 25,000 - 58,000; Full time

Job summary

Omnicell is seeking Field Service Engineers to install, troubleshoot, and maintain electro-mechanical automation in healthcare settings with remote support for East Pennsylvania. The role includes documenting all service events, meeting response targets, and escalating issues through proper channels.

Level I covers moderate on-site maintenance with nursing and pharmacy staff, while Level II handles advanced issues and may coach teammates.

Qualifications

• Coursework in Network Engineering, Robotics, or Electronics.
• Experience working in a hospital environment.
• Bachelor's Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Knowledge of FDA regulations for medical devices and Quality Management Systems.

Responsibilities

• Thoroughly document all service events according to Omnicell's policies and procedures.
• Meet company guidelines for response time and service levels.
• Escalate product bugs, malfunctions, and design issues through support channels.
• Participate in various staff meetings.
• Maintain service quality and customer satisfaction.
• Manage parts inventory and return materials process.

Skills

On-site troubleshooting

Customer communication

Documentation

Education

Bachelor's degree in Engineering/Technology or related discipline

Associate's Degree/Trade School Certification in Engineering/Technology

Tools

Omnicell equipment knowledge

Job description

Job Location: remote role supporting East Pennsylvania (Scranton/Wilkes-Barre area)

What's in it for you?

• Collaborate: Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes.
• Execute: Apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals.
• Impact: Your work will help optimize healthcare delivery, directly impacting patient lives.
• Develop: Learn pharmacy and nursing workflows and understand how medication management systems significantly drive efficiency and reduce wasteful spending.
• Inspire: Opportunities for advancement and learning specialized automated or robotic products.

Field Service Engineer Level I Responsibilities and Qualifications

Responsibilities

• Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.
• Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.

Basic Qualifications

• Coursework in Network Engineering, Robotics, or Electronics.
• Experience working in a hospital environment.

Preferred Qualifications

• Bachelor's Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.

Field Service Engineer Level II Responsibilities and Qualifications

Responsibilities

• Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
• Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
• Provide coaching and mentoring as needed.

Basic Qualifications

• Coursework in Network Engineering, Robotics, or Electronics.
• Experience working in a hospital environment.

Preferred Qualifications

• Bachelor's Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR
• Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
• Knowledge of FDA regulations for medical devices and Quality Management Systems.

Shared Responsibilities for both Levels

• Thoroughly document all service events according to Omnicell's policies and procedures.
• Meet company guidelines for response time and service levels.
• Escalate product bugs, malfunctions, and design issues through support channels.
• Participate in various staff meetings.
• Maintain service quality and customer satisfaction.
• Manage parts inventory and return materials process.

Work Conditions for both Levels

• Must be able to lift 50 lbs. to approximately 5 ft. high.
• Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
• Frequent local travel in the primary area.
• Backup support in adjacent areas as needed.
• Provide work area at home and space for trunk stock inventory.

Note: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.

Drug Screen: Required

Base Compensation: $18.20 to $42.00 (Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)

Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [e-mail]. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: Privacy | Omnicell (Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.