Remote Field Property Claims Specialist

State Farm; Ashtabula (OH); Hybrid; USD 63,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Education assistance

Paid time off

Remote work options

Competitive starting salary

Job summary

State Farm is seeking a Property Field Inspection Claim Specialist in Ashtabula, OH. You will handle accident and weather-related homeowners and commercial claims, meeting policyholders to explain coverage, estimate damages, and guide them through the claims process with remarkable service.

You will conduct on-site inspections, collaborate with involved parties, and gather evidence while maintaining compliance and exceptional customer support throughout claims handling.

Qualifications

• Ability to investigate problems, evaluate information, and make well-supported decisions.
• Ability to interpret policies and apply them to real-world situations.
• Ability to learn new concepts quickly and apply knowledge practically.
• Ability to interact with policyholders, agents, and stakeholders to move claims forward.
• Strong communication and interpersonal skills for difficult conversations.
• Detail-oriented with strong organizational and analytical skills.
• Proficiency with mobile and desktop tools to document claims in the field.

Responsibilities

• Conduct on-site inspections and assessments of property damages for residential and commercial claims.
• Collaborate with policyholders, agents, and other parties to gather information and resolve claims efficiently.
• Interact with individuals who may be emotional or concerned during inspections or resolutions.
• Provide exceptional customer service throughout the claims process.
• Gather evidence, document findings, and prepare detailed reports.
• Investigate and adjust property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine claim validity and regulatory compliance.
• Negotiate and settle claims within authorized limits per policy provisions and guidelines.

Skills

Investigation

Decision making

Communication

Customer service

Fieldwork

Organization

Tech proficiency

Education

Bachelor's degree or equivalent experience

Tools

Xactimate

XactContents

Job description

State Farm is seeking a Property Field Inspection Claim Specialist in Ashtabula, OH. You will handle accident and weather-related homeowners and commercial claims, meeting policyholders to explain coverage, estimate damages, and guide them through the claims process with remarkable service.

You will conduct on-site inspections, collaborate with involved parties, and gather evidence while maintaining compliance and exceptional customer support throughout claims handling.