Remote Field Property Claims Adjuster – OH

AFICS American Family Insurance Claims Services, Inc.; Akron (OH); Hybrid; USD 57,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, vision

Wellbeing benefits

401(k)

Pension plan

Annual incentive

Paid holidays

Paid time off

Student loan repayment

Paid-family leave

Job summary

American Family Insurance is seeking a Property Claims Adjuster to investigate and maintain homeowner property claims, secure information, review coverages, complete field inspections, and settle claims in the Northwest Akron/Medina/Brunswick area. This is a fully remote/field role with 80% field time and occasional travel to office locations for meetings, training, and culture events.

Relocation support is offered for eligible candidates.

Qualifications

• Experience in customer-driven claims support or service.
• Experience handling 1st and 3rd party, multi-line claims across operating territories.
• Experience handling moderately complex claims.
• Solid knowledge of casualty coverages and endorsements.
• Understanding of each phase of the claim handling process.

Responsibilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Skills

Customer-driven solutions

1st and 3rd party claims experience

Moderately complex claims handling

Policy knowledge

Claim handling process knowledge

Job description

American Family Insurance is seeking a Property Claims Adjuster to investigate and maintain homeowner property claims, secure information, review coverages, complete field inspections, and settle claims in the Northwest Akron/Medina/Brunswick area. This is a fully remote/field role with 80% field time and occasional travel to office locations for meetings, training, and culture events.

Relocation support is offered for eligible candidates.