Remote Field Engineer – Emergency Call Handling & Cloud

Motorola Solutions; Charlotte (NC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Bonus plans

Health benefits

401K match

Paid holidays

PTO

Stock purchase plan

Parental & Family leave

Job summary

Motorola Solutions is seeking an ECH Field Engineer to lead deployments of Emergency Call Handling solutions across the US, with significant travel. You’ll configure systems, test sites, and ensure secure connectivity between on‑premise and cloud environments.

Reporting to the ECH Field Engineer Manager, you’ll support customers and partners, document changes, and help shape cloud migration methods. A BS in engineering/IT and 3+ years of IP deployments are required.

Qualifications

• Bachelor's degree in Engineering, IT, Software Engineering, or Technology.
• 3+ years of deployment and integration of complex IP products and systems.
• Experience with Cloud Platforms and Deployment Models (e.g., Azure, AWS, or Private Cloud).
• Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory).
• Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals) are a plus.
• CompTIA Network+ AND Security+.

Responsibilities

• Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
• Performs site verification testing prior to cutting a site into a production environment.
• Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
• Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
• Ensures that installation/quality issues are resolved in a timely and efficient manner.
• Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.
• Participates in pre-contract oral presentations and customer negotiations as required.
• Maintains subject matter expert skills in emerging cloud-native public safety technologies.

Skills

Cloud platforms

Public safety deployments

Networking

Windows/Linux admin

Travel readiness

SSO/AD experience

Education

Bachelor's degree in Engineering or IT

Tools

Azure

AWS

VMware ESXi

SQL Server

Windows Server

Cisco IOS

Fortinet FortiGate

Job description

Motorola Solutions is seeking an ECH Field Engineer to lead deployments of Emergency Call Handling solutions across the US, with significant travel. You’ll configure systems, test sites, and ensure secure connectivity between on‑premise and cloud environments.

Reporting to the ECH Field Engineer Manager, you’ll support customers and partners, document changes, and help shape cloud migration methods. A BS in engineering/IT and 3+ years of IP deployments are required.