Remote Field Account Manager for TPA & Self-Funded

UnitedHealth Group; Concord (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

UnitedHealthcare is seeking a Field Account Manager to serve as the primary client relationship manager and field-based service owner for assigned self-funded and TPA clients. You will educate customers on benefits, act as a trusted advisor, and partner with SAEs, OSM, and other teams to resolve issues and enhance the customer experience.

The role emphasizes proactive engagement, customer education, and consultative account management to drive satisfaction, retention, and long-term growth, with

Responsibilities

• Own the overall customer service experience for assigned TPA and self-funded clients
• Serve as the primary field-based liaison between customers and UMR Operations
• Act as a strategic partner and consultative resource to customers, responsible for their total service experience
• Establish and maintain solid relationships with customers, brokers, consultants, and internal business partners
• Support customer retention and persistency efforts through proactive engagement and relationship management
• Meet regularly with customers to review service performance, identify opportunities for improvement, and strengthen the partnership
• Escalate, monitor, and drive resolution of complex service and operational issues
• Partner closely with Strategic Account Executives (SAEs), Operations, Implementation, Customer Service, and other internal teams to ensure prompt and accurate issue resolution
• Address escalated issues submitted by customers, employees, brokers, consultants, and field partners
• Conduct quarterly service reviews and identify opportunities to improve overall customer satisfaction
• Analyze service trends, identify root causes, and recommend corrective actions

Job description

UnitedHealthcare is seeking a Field Account Manager to serve as the primary client relationship manager and field-based service owner for assigned self-funded and TPA clients. You will educate customers on benefits, act as a trusted advisor, and partner with SAEs, OSM, and other teams to resolve issues and enhance the customer experience.

The role emphasizes proactive engagement, customer education, and consultative account management to drive satisfaction, retention, and long-term growth, with