Field Account Manager, TPA - Travel (25%)

UnitedHealth Group; Chicago (IL); On-site; USD 30,000 - 66,000; Full time

Job summary

UnitedHealth Group's UnitedHealthcare unit in Chicago, IL is seeking a Customer Service Specialist to support enterprise clients, share service insights, and coordinate enrollment materials. You will lead customer meetings, identify trends, resolve issues with the Implementation and Operations Service teams, and build strong broker and client relationships.

This role requires strong communication, problem-solving skills, and the ability to travel about 25% to meet customers and deliver health

Qualifications

• 2+ years of Customer service experience
• 1+ years of health care insurance industry experience
• Travel at least 25%
• Driver’s License and access to reliable transportation
• Insurance license as required by law (or must obtain upon hire)
• 3+ years of health care industry experience
• TPA experience

Responsibilities

• Maintain and provide customer information to the SAE on service trends, umr.com adoption, myHCE usage, wellness initiatives, and improvement opportunities.
• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
• Establish and maintain solid and appropriate relationships with customers to maintain persistency
• Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
• Coordinate ordering of enrollment materials/directories for customers
• Coordinate resolution of pre-implementation service and eligibility issues with Implementation department
• Coordinate implementation activities
• Conduct enrollment meetings and customer sponsored health fairs for assigned customers
• Demonstrate a high level of healthcare industry knowledge as well as the customer’s specific industry
• Perform other assignments and responsibilities as required by management
• Customer service and problem-solving skills
• Ability to navigate a complex organization to accomplish customer satisfaction
• Ability to demonstrate superior presentation skills in both small and large group settings
• Ability to interface with and influence internal business partners through the use of excellent interpersonal skills
• Own the service experience of customers at the field level by working with the Operations Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer’s expectations
• Develop and maintain solid relationship with internal partners in Operations Service Team to manage customer service experience
• Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Operations Service Team and conducting customer consultations as required
• Facilitate customer meetings with the Operational Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
• Train customers on umr.com and InfoPort Reporting. Expand customer expertise and reliance on online web tools to drive usage and adoption

Skills

Customer service

Healthcare industry experience

Travel

Driver's license

Insurance license

Health care industry

TPA experience

Job description

UnitedHealth Group's UnitedHealthcare unit in Chicago, IL is seeking a Customer Service Specialist to support enterprise clients, share service insights, and coordinate enrollment materials. You will lead customer meetings, identify trends, resolve issues with the Implementation and Operations Service teams, and build strong broker and client relationships.

This role requires strong communication, problem-solving skills, and the ability to travel about 25% to meet customers and deliver health